The Westin Jersey City Newport — Hotel in Jersey City

BEWARE OF YOUR BELONGINGS LEFT IN ROOM!!!

We booked about 9-10 Rooms for our wedding guest to stay at August 3 and August 4 2024. Upon arrival we were told our vehicle cannot be parked in the parking garage. We should go to Doubletree down the street and use Their parking garage upon arrival to their parking garage. It’s $150 a day to park there which I thought was ridiculous since we’re already paying $1000 plus a night for the stay at the Westin hotel. So the parking attendant advised me to go park on the side street little did I know that I would get a boot on my On my vehicle and spend another $300 getting it removed, but let’s not get off track here.

I booked an additional room for myself so my wife can have the Sweet the night before our wedding at My future father-in-law Brought the gifts that I saved for over 16 years in my safe that my mother gave me prior to her passing which were a diamomd broach that her grandmother gave to her And my mother’s pearl earrings. I thought it was a nice gift to give my future wife on the day of our wedding, We went across the street to Battello’s And enjoyed our wedding upon returning at 11:30 PM or even midnight. Our key card did not work in room 1901 so we called downstairs. Security came up and gave us two cards strangely enough as Pawn entering the room. I asked my wife where is the Casale jewelry black bag she said it’s on top of the desk I walked over to the desk, no jewelry bag there immediately on the phone and Maybe Cleaning threw it in the garbage maybe should go dumpster diving!!!! I should go dumpster diving on my wedding night so our wedding night was ruined. Did they accommodate us in anyway for ruining our night not at all they still got paid the next morning Security came up. They did a scan. I guess you called of the keypad and said someone enter the room after my wife left at 3:30 PM, we contacted Angel the general manager. We contacted Laurie and reservations. We contacted in prevention and texas which did nothing until we got a letter Almost a month later and remind you, this is a copy and paste of the letter so please bear with us.

Dear Mr. Jorge Talavera :

Thank you for your patience and cooperation during our investigation into the disappearance of your personal belongings while a guest at our The Westin Jersey City Newport hotel. I wanted to let you know that I have checked with the hotel staff and unfortunately, they were unable to locate your property. Our investigation has concluded & although I share your frustration, I regret to advise you that The Westin Jersey City Newport cannot accept responsibility. Occurrences of this nature are addressed by the Innkeepers Statute for NJ. In short, a hotel owner is under no obligation for the loss of items left behind, theft, or unexplained disappearance of guest’s money, jewelry, or valuable property, which has not been placed in the hotel’s custody for safekeeping.  Notification to this effect is posted inside each guest room as well as in other common areas of the hotel as prescribed by law. Therefore, we will not be reimbursing you for the loss.

Again, I apologize that this unfortunate incident took place and hope that your future experiences with Marriott are of a more positive nature.

Thank you and take care,

Kyla Uylett Claim Adjuster l, Marriott Claims Services MCS Central Region - Dallas PO Box 2935 Clinton, IA 52733-2935 972-244-5511 (D) | 972-244-5534 (O) | 972-244-5550 (F)

Where applicable, insured under AIG and affiliate companies image001.jpg

Utterly disgusting, no empathy no caring, but it’s our fault that we left our stuff in our room that we felt should be secure enough that we have to walk it into a safe.

This will not be the last day of us. I am not going...

I stayed here for 2-nights to celebrate New Year 2025. I managed to book with points with very reasonable redemption value. More detailed review follows:||1. Location: The Westin Jersey City is located conveniently near the Newport Waterfront Park and close to PATH station which can easily take you to downtown Manhattan, New York. The surrounding area also has a number of attractions like malls, restaurants, and cafes. ||2. Lobby/Reception: Upon entering the lobby, you'll be familiar with the white tea scent which is one of the trademark of The Westin brand. The lobby has a decent size but surprisingly lack of seating. There is a seating area, but it's in the lobby bar area which you may have to purchase something in order to sit there. Associates at the reception is very nice and friendly, kudos to Nickie that always been very helpful during my stay. ||3. Room: No upgrade offered, but that is expected as it's a busy week and all the suites probably sold out for New Year celebration. However, the standard king size room already offered plenty of space. My room has a nice view (kind of) but I had to tilted my head a little bit to see Hudson River and Manhattan from the room. I'm not a huge fan of Westin Heavenly Bed, but the comfort level is always acceptable for me. The bathroom also has decent size, the white tea bathroom amenities is always one of my favorites. Overall, the room is clean and comfy. ||4. Half-Moon Restaurant: Sadly the lounge is closed, the breakfast offer from the elite welcome gift will not give you a free breakfast, instead it will give you two options, you can take any times you want at the grab-and-go counter or you can sit-in for full-service breakfast with $20 vouchers (for two-persons) per-day. I've decided to do full-service breakfast, and it did not disappoint. Service is friendly, food options is decent, although the drip coffee tasted a bit off. ||5. Fire & Oak Restaurant: I booked a table for New Years Eve dinner. It's a bit expensive for a three-courses meal but for the occassion I think it's still okay. The food does not disappointing. Everything taste good, but the chocolate cake is disappointing where the texture is too heavy and sticky for my taste. The restaurant was crowded at that time, but service is still excellent. Food and drinks came out in a good timing. ||6. Other aspects: I did not try other facilities like indoor pool or gym, so I can't comment further. Still a bit disappointing as the lounge is closed, so there is not much perks for elite members. Even spending a lot of money for New Year's Eve dinner at Fire & Oak does not give any Bonvoy points.||My full take, The Westin Jersey City Newport is still a great luxury hotel that offers decent amount of amenities. The onsite restaurant like Half Moon and Fire & Oak give you some meal options, but within the location itself you have decent options. Service from the associates are excellent, especially Nickie that always been very helpful...

I booked the Westin’s bridal suite for my wedding weekend, expecting a smooth experience, but unfortunately, it did not meet expectations due to poor customer service. While some logistical issues were understandable, the lack of flexibility and unhelpful attitude from the front desk staff left a lasting negative impression.

Due to a water main issue, my check-in was delayed as I was reassigned to a different room. I waited patiently and was assured that both my bridal suite and a second room across the hall—standard for bridal parties—would be available the next day. However, when I requested the key for the second room the following morning-- the day of my wedding-- I was told the room had been given to other guests and would not be available until later. When I asked how this happened, the front desk agent sternly told me it was my mistake for booking the room only for the day of the wedding, rather than the night before. While I understood the explanation, his dismissive tone and unwillingness to proactively offer solutions made an already stressful situation worse.

With hair and makeup arriving soon, I asked about alternatives, and he eventually offered a room further down the hall. This change disrupted the bridal party’s preparations, forcing us to get ready separately and diminishing the experience I had envisioned when booking the suite. Additionally, the bridal suite was cramped and had temperature issues, fluctuating from freezing to uncomfortably hot, but we made it work.

The next morning after the wedding, I noticed the hotel had a free breakfast promotion and called the front desk to ask about it. A staff member on the phone said I could pick up a voucher, but when I arrived, the same front desk agent from the night before denied my request, saying I should have booked using a specific code to get free breakfast. Given the prior issues with my stay, I asked if an exception could be made, but he refused combatively, reiterating that he had “accommodated me the day before.” At that point, I felt like hospitality was given selectively at The Westin, rather than as a genuine effort to provide good service.

Later, as I was waiting to leave, the staffer approached me to offer a discount on the second room, saying he felt bad about how things had unfolded. While I appreciated the gesture, it didn’t change my overall impression. I wasn’t looking for a discount—I just wanted to be valued as a guest, especially on such a sensitive occasion.

The Westin has an aesthetically pleasing lobby and prime location. The service/cleaning staff work hard, which I could tell so we tipped them accordingly.

But ultimately, my experience with the management staff left me feeling like the Westin is transactional and doesn't actually value the customer experience. Given the dismissive service on an important weekend I can never do over, I...