Hyatt Regency Jersey City on the Hudson — Hotel in Jersey City

The view across the river was great, and the 4th of July fireworks were directly in front of the hotel on the Hudson with the WTC in background, this places only redeeming quality is the view....in every other way it's one of worst hotels I've ever stayed in. It began when we arrived, we were traveling with another family and we had booked last winter. While booking we requested two adjoining rooms with river views for the fireworks as another member of our group is handicapped and getting outside to watch in a big crowd would be difficult. The woman at the front desk asked if we would like rooms on the same floor, we said preferably adjoining since it was booked that way. We were given rooms on the 4th floor near but not adjoining. Arriving at our rooms we discovered we had a great view of the 3-4' wall on the roof, and nothing else unless you stood up, it was also on the wrong side of the building to view any fireworks. We also discovered our key cards didn't work for our room. We returned to the front desk and requested to be switched to rooms on higher floors with any view... Only to be told in the last 15 minutes all the other rooms were now taken and it was take it or leave it. Next came our key cards, they let us into the room and told us we needed to stay until engineering fixed the issue, 2 hours later, 4 sets of key cards and 3 engineering visits later we finally had one card that worked. At this point our dinner plans were shot and we still hadn't seen the microwave we had to pay $25 a night for. The microwave arrived as we were getting ready to leave. The gentleman who brought it didn't even bother to plug it in ...and it was all dented and missing two feet. Starving we decided we weren't waiting for another one and headed the food trucks outside for something quick before the fireworks. Just before midnight we were woken up, the people adjoining room who had just returned and began celebrating a birthday in the room ... complete with signing and clapping. At 11:45 I called the front desk , they sent security up and spoke the them at midnight, by 12:45 the party was back in full swing and a second call was made followed by another visit. As the party started to wind up for a third time at 1:15 my wife threw a bottle of water at the dividing door which apparently is what we should have done 2 hours earlier because they finally shut up The next morning I checked at the front desk, the same group was staying in the room next to us for another night. I requested a new room. I was told I couldn't change rooms and that we had overreacted to the previous night. We were compd breakfast that morning to make up for the debacle with the rooms and room key the day before. The buffet was filled with mostly cold, undercooked options, the scrambled eggs were very runny and looked unsafe frankly. The waffle maker saved the day for me personally. The check arrived 4 adult buffets, one child buffet, two coffees and three juices...$193!.. compd but what a joke. The next morning three adults and one child ate breakfast at the City Dinner two blocks away for $65 before tip...it was fresh, hot and miles better...go there.... The second night we returned to our room and waited, sure enough at 11:30 our noisy neighbors returned started up again.... This time I walked down to the desk.... The same woman from the previous night again said she would call security, while another woman said we had over-reacted the previous night. Returning to my room I discovered my wife had been recording the people nextdoor, they spoke Spanish mostly so whatever they were discussing was mystery but the clapping, laughter and noise in general was ridiculous. I returned to the front desk and played the recording to the staff. That finally convinced them to act! 3rd and final night we decided to visit WTC after dark, only 4 mins away under the Hudson, highly recommended. We attempted to use the Mad Max microwave to make popcorn before going and surprise surprise it was broken....STAY...

Family and I just finished a three-night stay here. We were visiting NYC but chose to stay here for a few reasons, with the primary one being we wanted our kids to see the hotel where my wife and I got married over a decade ago. Overall, I'm glad we had a chance to return to the hotel, but the experience was less than expected.||On our first morning there, I woke up earlier than my family so I decided to walk around the hotel, partly to get my steps in and partly to see how things might (or might not have changed) in the hotel/area. I first went outside but since it was raining, I decided to walk around inside. When I came up the escalators and started to turn to the meeting areas, the front desk worker (named Julie) yelled out at me from across the lobby and in an accusatory tone, "Can I help you?" The way she spoke suggested that she thought I was a random person off the street, so I let her know that I'm a hotel guest and that I was just walking around.||She immediately said the meeting area was closed, and that I wasn't allowed there. I asked her why, since there were no stanchions or anything indicating that it was actually closed off. She said whenever there are meetings there, the area is closed, and that they were going to have meetings there in the afternoon. I let her know that I wasn't planning to walk into any rooms, and that I've never been at a hotel that closes off the meeting areas just because they're setting up. I also reminded her that it was 6:30 a.m., so it wasn't like any meetings were about to get started. She insisted that I could not walk through there and then rolled her eyes as I started to walk towards the elevators. I reminded her that I'm a guest at her hotel and that I didn't appreciate her rolling her eyes at me.||To say that was not a great experience to start the day off with is an understatement. First, if the area is truly closed off, there should be signage stating that. Julie claimed there were stanchions but they were not there because the staff was wheeling stuff in. However, there weren't even any stanchions moved off to the side, so I doubt the truth of that statement. Second, I'm not sure if that's official policy of the hotel, but again, I've stayed at many hotels with meeting areas, and while I understand not wanting non-attendees roaming around once meetings have started, to restrict access 5-6 hours before seems excessive. Lastly, the unprofessionalism on Julie's part is the biggest issue. From her yelling at me in an accusatory tone, to rolling her eyes -- these are not actions you'd want or expect from someone in hospitality.||Overall, it's hard to beat this hotel's location and convenience for getting into Manhattan. The common areas are fine, though I couldn't tell you how the meeting areas are, and the couches in the main lobby area are well past their best days. The rooms are dated, but the beds are comfortable. At the end of the day, though, a hotel makes or breaks an experience with its service, and the inconsistency here (in another example, we requested bath towels and when no one came around after 45 minutes, we called down again and apparently the guy never put the request into the system) would probably make me consider other options like the Residence Inn right by the Grove...

Came here last weekend for our anniversary and celebrating my daughter’s baby shower. We chose this hotel because of its location and the lure of the rooftop lounge overlooking Manhattan to gather with our children and their spouses. The hotel is busy and while check in was swift the gentleman who was helping us clearly was going thru the motions. He seemed to be more concerned at how many people were coming off the elevator. When we asked how the parking worked, he handed us a sticker and said “scan this to get out of the garage”..not to get in, only to get out”. Well he was wrong. You need to take a ticket to have the arm go up. AND THEN when you leave, you scan both tickets. Just annoying after a very long drive to get to the hotel we now are “fighting” with a gate to get into the garage. Why didn’t he know that? Once in the room our view was a side street (I specially requested a river view and thought I was paying for that). The room was okay..rather tired looking. The door to the bathroom looks as though a dog has been chewing at the bottom. We could hear the guests next door as though they were in the room with us. Very awkward. |Now the real issue for us is the lure of the roof top lounge (which is CLEARLY a club for ANY and ALL who choose to go there). It caters to a younger crowd looking for a club vibe. The music is ridiculously loud, it’s impossible to move about and trying to talk and be heard is out of the question. I seriously doubt that the majority of those in the lounge were guests of the hotel. The median age had to be 25. No law against them being there. BUT as a hotel advertising all the positive points of the view, EVERYONE should be able to enjoy a cocktail and the view. At 6:30 it was soooo crowded all we could do was turn around and leave. This is not provided for the guests of the hotel! And You’re going to tell me the lounge is there for all to enjoy…|And you’ll be missing the point.|It was raining, we don’t know the area and without another bar or restaurant in the hotel we are now trying to find a suitable option. Seriously Hyatt House? This was an EXPENSIVE and DISAPPOINTING stay. Couple that with the daily parking fee AND the 17.00 any time we left the garage. It is insanity and pure greed. I need some one to tell me why as a guest I am feeling ripped off. Is this part of the Post Pandemic gouge?What happened to customer service and going the extra mile? If this is typical of the area..stay...