Global Luxury Suites Downtown Jersey City — Hotel in Jersey City

I had accidentally booked this property. I was under the impression that the property could be booked and canceled without cost, so I booked it. I must have made a mistake reading I could cancel it...When I received the confirmation, it was clear that the property had already taken the payment and instead of costing US$352 for two nights it suddenly had extra charges such as "resort fee" and the total was US$552,- Two hundred dollars extra and no cancellation. So, I sent and e-mail and I called three times to say that I had made a mistake and that I needed to cancel as it was meant to be a provisional booking. I was pencilled in for a possible job in Jersey City and I had just wanted to make a provisional booking. When I called customer services to explain I had made a mistake and that those hidden extra fees that were not announced when I booked, I was told that the billing department deals with cancellations and someone would be around on Sunday to get back to me. This was a Friday afternoon and the provisional booking was for the following Monday. I called again on Saturday but the customer service agent was unable to help me. I then called booking.com to ask for their help to cancel. The agent at booking.com put me on hold and after 5 minutes said that she had spoken to someone in the billing department and they said I could not cancel free of charge. Cancellation would cost US$352 (no added hidden fees - how strange). I then called the property again and I was told that there was nobody in the billing department until Monday...So, it shows that they had told the lady at booking.com a lie. ||The whole experience was very frustrating. Upon me calling customer services one more time on the Saturday evening, the agent said she was sure someone would get back to me and she was hopeful that my booking could be canceled free of charge.||No-one called but yet I kept getting e-mails asking me to confirm my arrival. On Monday morning I finally managed to get someone from the billing department but this someone was a rather unpleasant agent who was a bit to full of himself for my liking. He was very patronizing. Upon him saying it was impossible to cancel and that I had left it so late to even try and cancel I told him that I had managed our family hotel in Spain and if they had goodwill, it was possible to cancel free of charge. He was very unpleasant to deal with and kept having an air of superiority that was uncalled for.||Later someone called back to say that they could try and re-sell the apartment but they could not guarantee it and that cancellation would result in US$352. ||Seeing that they were not willing to help me I decided to stay at the property. I drove for two hours to get to Jersey City and I put the property name into googlemaps and googlemaps led me around and around because the property was nowhere to be found. I called the property number and someone tried to help me but I had no idea that that someone was not familiar with the area. the person was at some call center and he was giving me the same instructions as google maps. He did not even know that the property was not called Global Luxury Suites. After over half an hour on the phone, he finally told me that the building is called Marbella and now it gets interesting. The building that Global Luxury Suites claims to run as Luxury Suites at Jersey City´s Waterfront is not Global Luxury Suites but rather a building called Marbella Apartments which is a "community" managed by Roseland - a Mack Cali Company - Building Visionary Lifestyle. When I finally checked in, the receptionist was not able to help me with questions I had about Global Luxury Suites. She also was too busy talking to her friend on the phone than helping me to find the apartment that I was supposed to stay in. The whole entrance area was a building site and I asked several times how to get to the apartment. I have dealt with unprofessional staff before but this was beyond what I had experienced before. The apartment itself was decent yet it overlooked a big parking lot and did not have the views advertised with booking.com. My apartment was number 413 and there was a pool on the 7th floor which was nice when I used it up until the moment when two guys swam in it fully clothed and with shoes on. The life guard did not say a thing and let the men swim with shoes and all. ||Even though the views from the terrace where the pool was located were nice, the rest of the experience was appalling. ||On the morning of check-out it was terrible to see all the seasonal latino workers sit on the pavement outside of the main entrance. I counted 10 ladies and briefly greeted them. To me it looked like they were ladies who were just hired for the day with no workers rights whatsoever. These are people who work hard. They had them sitting in the heat on the pavement and that to me is inexcusable. These women deserve to have a space inside the building where they can wait. They are not cattle but yet it looked like that is how they were treated.||Global Luxury suites to me seems like some dodgy company with the name of "Churchill Corporate Service" (that is the name that comes up on the phone´s display when you call them) that has sublet apartments from "Roseland" and who rents them out for serious money. The advertised cost was US$352 (rounded up which would have been kind of acceptable) but I ended up paying US$200 more and this is not acceptable. To then see these workers sit in the heat because they cannot be let into the building that is under construction is the worst. ||On top of this all I log into booking.com today to leave a review and suddenly and miraculously it says "booking canceled"...so now Global Luxury Suites pretends it was canceled in order to avoid paying the commission to booking.com.||Lowest of the lowest.||Even though the apartment itself was nice, everything else was not and having worked in the industry, I suggest that the reception staff gets better trained (this is a note to the Roseland company. To Gloval Luxury Suites I can only say: train your agents to be less patronizing and more accommodating and stop charging hidden fees. This is a total and utter rip off and besides not to send clear instructions does not help neither.||The whole experience was very bad and I wish booking.com and other sites would stop having "Global Luxury Suites" on their books because they are not who they say they are and the properties are run by...

I had accidentally booked this property. I was under the impression that the property could be booked and canceled without cost, so I booked it. I must have made a mistake reading I could cancel it...When I received the confirmation, it was clear that the property had already taken the payment and instead of costing US$352 for two nights it suddenly had extra charges such as "resort fee" and the total was US$552,- Two hundred dollars extra and no cancellation. So, I sent and e-mail and I called three times to say that I had made a mistake and that I needed to cancel as it was meant to be a provisional booking. I was pencilled in for a possible job in Jersey City and I had just wanted to make a provisional booking. When I called customer services to explain I had made a mistake and that those hidden extra fees that were not announced when I booked, I was told that the billing department deals with cancellations and someone would be around on Sunday to get back to me. This was a Friday afternoon and the provisional booking was for the following Monday. I called again on Saturday but the customer service agent was unable to help me. I then called booking.com to ask for their help to cancel. The agent at booking.com put me on hold and after 5 minutes said that she had spoken to someone in the billing department and they said I could not cancel free of charge. Cancellation would cost US$352 (no added hidden fees - how strange). I then called the property again and I was told that there was nobody in the billing department until Monday...So, it shows that they had told the lady at booking.com a lie. ||The whole experience was very frustrating. Upon me calling customer services one more time on the Saturday evening, the agent said she was sure someone would get back to me and she was hopeful that my booking could be canceled free of charge.||No-one called but yet I kept getting e-mails asking me to confirm my arrival. On Monday morning I finally managed to get someone from the billing department but this someone was a rather unpleasant agent who was a bit to full of himself for my liking. He was very patronizing. Upon him saying it was impossible to cancel and that I had left it so late to even try and cancel I told him that I had managed our family hotel in Spain and if they had goodwill, it was possible to cancel free of charge. He was very unpleasant to deal with and kept having an air of superiority that was uncalled for.||Later someone called back to say that they could try and re-sell the apartment but they could not guarantee it and that cancellation would result in US$352. ||Seeing that they were not willing to help me I decided to stay at the property. I drove for two hours to get to Jersey City and I put the property name into googlemaps and googlemaps led me around and around because the property was nowhere to be found. I called the property number and someone tried to help me but I had no idea that that someone was not familiar with the area. the person was at some call center and he was giving me the same instructions as google maps. He did not even know that the property was not called Global Luxury Suites. After over half an hour on the phone, he finally told me that the building is called Marbella and now it gets interesting. The building that Global Luxury Suites claims to run as Luxury Suites at Jersey City´s Waterfront is not Global Luxury Suites but rather a building called Marbella Apartments which is a "community" managed by Roseland - a Mack Cali Company - Building Visionary Lifestyle. When I finally checked in, the receptionist was not able to help me with questions I had about Global Luxury Suites. She also was too busy talking to her friend on the phone than helping me to find the apartment that I was supposed to stay in. The whole entrance area was a building site and I asked several times how to get to the apartment. I have dealt with unprofessional staff before but this was beyond what I had experienced before. The apartment itself was decent yet it overlooked a big parking lot and did not have the views advertised with booking.com. My apartment was number 413 and there was a pool on the 7th floor which was nice when I used it up until the moment when two guys swam in it fully clothed and with shoes on. The life guard did not say a thing and let the men swim with shoes and all. ||Even though the views from the terrace where the pool was located were nice, the rest of the experience was appalling. ||On the morning of check-out it was terrible to see all the seasonal latino workers sit on the pavement outside of the main entrance. I counted 10 ladies and briefly greeted them. To me it looked like they were ladies who were just hired for the day with no workers rights whatsoever. These are people who work hard. They had them sitting in the heat on the pavement and that to me is inexcusable. These women deserve to have a space inside the building where they can wait. They are not cattle but yet it looked like that is how they were treated.||Global Luxury suites to me seems like some dodgy company with the name of "Churchill Corporate Service" (that is the name that comes up on the phone´s display when you call them) that has sublet apartments from "Roseland" and who rents them out for serious money. The advertised cost was US$352 (rounded up which would have been kind of acceptable) but I ended up paying US$200 more and this is not acceptable. To then see these workers sit in the heat because they cannot be let into the building that is under construction is the worst. ||On top of this all I log into booking.com today to leave a review and suddenly and miraculously it says "booking canceled"...so now Global Luxury Suites pretends it was canceled in order to avoid paying the commission to booking.com.||Lowest of the lowest.||Even though the apartment itself was nice, everything else was not and having worked in the industry, I suggest that the reception staff gets better trained (this is a note to the Roseland company. To Gloval Luxury Suites I can only say: train your agents to be less patronizing and more accommodating and stop charging hidden fees. This is a total and utter rip off and besides not to send clear instructions does not help neither.||The whole experience was very bad and I wish booking.com and other sites would stop having "Global Luxury Suites" on their books because they are not who they say they are and the properties are run by...

Arrived on the property and after opening the door I came across with a room that was not similar or close to the pictures provided when the booking was made. But let's not talk about furniture and similarity with the photos. The room was extremely dirty. On the floor there were hair EVERYWHERE!! Not only hair, no!! But also on the whole floor of the room there were pearls everywhere, like no one had ever vacuumed in there. Towels???? Dirty with threads hanging on it and spots on them. After facing all of these I tried to contact them, but apparently there was no internet working in our room, and I had no signal on my mobile to contact them. Therefore I went downstairs to speak with the gentlemen that gave us our key and while explaining to him ONLY the situation with the internet another gentlemen popped in our conversation and asked me in the most impolite way ever to leave from the area and that he does not work form me and to contact the company which is Churchill Living to make my complaints. Eventually the line in the room was stabilized at some point and was able to contact the company to explain them the issue with the interner, phone & Wifi. The representative was not at all helpful, she told that someone would come tomorrow to fix the problem and clean the room. In the meantime I could not be too strict with them because they holding in my cc a larger amount than the actual charge of the room and since I wanted first of all to be sure I would get my refund I did not want to create extra issues. Anyway, someone did come the next day to clean & to fix the problems. Cleaning once again, was not done properly. At the day of the Check in there was a contact lens in the bathroom, I suppose it must still be there even after our check out since no one actually bothered to clean it while the second housekeeper came. The day that they cleaned for the second time they really smart!! They took our old towels and they did not leave new ones back!! So I guess they are really taking care of the environment. When I called them/emailed them to let them know that we have no towels, they told that I would get 2 sets the next day!!!!!!! Anyway (once again) when someone knocked on our door to drop towels, I came across a gentleman who probably is the maintainer of the building who was bringing me my "clean" towels on a tray full of tools!!!!! Concerning my refund I did not get it until the day of my check out and after having to send too many emails to them and ask them to proceed with the refund (do not get confused refund was because they received 2 payments not because they made eventually a discount because of all of the above). There was NO SORRY, no refund, no change of rooms no nothing!! I work in hospitality industry as well and I have never ever wrote a bad review for a Hotel/Property but they were simply unacceptable. Only nice thing was the view. ||PS: the complimentary amenities, are there only for the first night afterwards you will have to buy your own staff if you travel for more days. My trip was 10 days and their behavior was by far the worst I have ever...