Cronos Party Hall — Local services in Jersey Village

I don't accustom to write reviews or am apart of any social media, however this occasion merits this review. I went to look at the hall in June and met Yasmin's mom and aunt and they were very helpful in showing me the hall and providing pricing. I then contacted Yasmin on several occasions with questions and she seemed helpful. We signed the contract in October for our wedding on 12.31.21. Three weeks before the wedding Yasmin calls me and tells me she doesn't have a DJ for my wedding. She states her "regular DJ" was charging her more because it was New year's eve and the "house" could not loose money and the extra money the DJ was charging was not budgeted. I told her that was very unprofessional and working in sales myself there are instances where you do lose money to make your client happy. Specially when your contract includes the DJ. She said she would look again and called Me with a DJ that agreed to play for the amount she budgeted. When I tried to look him up I couldn't find any reviews or any information on him. I told her to deduct the DJ from the balance and ended up paying out of my pocket for a DJ that played good music. My contact included 4 waiters to help serve food/ drinks/glasses for toast and cake along with picking up when finished... Right after the ceremony Yazmins mom comes up to me and states the waiters cancelled. Yasmin's mom, brother and sister served the food, etc.. However by the time one side of the hall was served the other side was already done. My husband had to serve drinks/beer due to lack of service. During the party a table collapses and Yasmin comes telling me in a very rude manner that I was responsible if anything broke because that was a new table she had just bought. I told her I was not responsible or had any control if a table falls. What she should have been doing was going to check if my guests were ok. ONE OF THE MOST IMPORTANT THING I WANT TO POINT OUT IS THE A/C DOES NOT WORK. We complained through the entire night and was told it was working that I had too many people. That was NOT true. The party halls fits 150 people and I pa is Yasmin extra for 2 tables making it for a total of 170 people. I Only had maybe 120 people max and we were all sweating and had to open the doors to the party hall to get air. I got a rash on my body due to all the sweat. Last but not least we left a wedding arch there at the hall with Yasmin's permission and told her we would pick it up on Monday. When Monday came and I texted her to check what tome we could stop by she responded that I could puck it up once I paid $250 for clogged sink. Hello there's something called drano that is way less than a $250 plummer. That wasn't on her budget either I paid for it. Her mom calls me to tell me I'm ungrateful for everything they did and for them not spending time with their family on new years eve to work my event. I told her I paid for their service and if they want to spend new years with their family DO NOT book your hall on new years eve. This place lacks A/C , personnel and most importantly...

AC DOESN'T WORK. I guess all the good reviews are from winter events. Temperature on the thermostat read 83 for almost my whole 5pm to 11pm party. It was pretty brutal inside. Also, once Jasmine received the final payment, she because very apathetic and lazy. To top it off, the bartender was drinking our beer DURING the event.

EDIT: Jasmine, I shouldn't respond back, but I will to clarify certain points. Decorations were included in our package. You didn't blow up balloons at the entrance, roll out the fake red carpet, or even print the table numbers before the party started. We had to beg you to print numbers for the tables AFTER the guests had already arrived. I'm not sure who you lent your tripod to, but it wasn't me. The annoyance of the bartender was that he was drinking OUR beer during the party. He also used OUR carafe for a tip jar. When we told him to leave, he smashed the tip jar and lied about it. Security was standing next to him the entire time and didn't do anything about it. The bartender was very unprofessional and disrespectful. Our contract also included a wait staff, which we had, but my guests had to walk to the bar to get all of...

I usually don’t leave bad reviews however as an affected client I’m entitled to. My contract was cancelled @ 3 weeks before my event due to issues that had nothing to do with me, event was fully paid for. I have zero complaints about the service received from Elva it was outstanding, she attempted to help us find another venue but w/ such short notice it was difficult to find one that my daughter liked, college graduation, small gathering. It did not only caused us tons of stress but INCONVENIENCE of having to notify our 90 guests to cancel previously invite sent and to wait for a new one. I did receive full refund of my money, however I will not recommend to any of my friends nor relatives. Unnecessary stress on top of the stress you already have when conducting an event. I did find another venue, its bigger, elegant, and best of all I saved money, prices...