St. Luke's Health - The Vintage Hospital - Houston, TX — Local services in Jersey Village

Dont go to this hospital, they charge double and extra bills. Just for urine infection checkup I got bills around $5,000, Insurance already paid $1,780 and I paid $380. I am a student, I do work study this is not fair! I can not afford it. Trying to solve the billing issue since more than a month, calling billing department and everyone, also walked in to the hospital several times to get the issue solved, but no one is helping. Getting double bills for: ER - charged 2 times Lab Urine Analysis Test - charged 2 times Lab Urine Culture - charged 2 times Doctor is also charging - around $400

The whole story is below: On July 7th 2024 whole city of houston was effected by hurricane and I visited emergency care at "st lukes at the vintage"on the same day. I was having painful urine infection. When I arrived at hospital emergency in my own vehicle, there were around 40-50 patients who waiting to be attended and given emergency care. I told the receptionist that I need urgent help because of pain in urination. She told me to wait in the que because hospital is very buzy. The receptionist asked for my ID proof, I gave her my Texas Drivers Lisence and my BlueCrossBlueShield member ID card. After registerng me in the system the receptionist gave me my ID proofs. I was having severe pain and they made me wait 4 hours in the line until my name is called. As there were too many patients in the emergency, there was no place for me to even sit. Finally when my name was called, i wend inside, and they gave me a small cup ti give the urine sample. After giving the sample they told me to wait outside near reception again until the doctor calls. When the doctor -name "Raza Master" called me, I told him my urine pain problem. He gave me just one small tablet to get relief and on prescription he prescribed tablets to me which I had to buy from walmart pharmacy. After that reception called me for billing. The reception told me that I am done, I asked her what is the bill, she told me the bill is just $380.00 which you can either pay now or pay online. Nothing else other than $380, she told "nothing else! And remaining is paid by hour insurance" and then I paid the $380.00 using the credit card. When I asked her again about no balences, she told no pending balances. After few weeks they are sending me double bills and from my bxbstx insurance they calimed for the things I did not do at hospital, like: 2-emergency room charges, and 4 lab tests, etc.

These are all false claims, the hospital is sending mails to me that they will send my bill to collection department, I am getting depression because of these bills, I feel like it was my mistake going to the hospital. I can prove everything I have stated above, I have Itemized bills.

The biggest mistake of my life was to go to this hospital ER, because they fraudently bill you double. I am feeling depressed because if the bills. Google review is the last thing I can do to atleast warn and alert others. I dont want the same thing to happen to anyone else especially the students or people who can't afford. Please ask them about the charges before doing anything with this hospital, and ask for itemized bills because they send double bills again for the same thing.

I am still struggling with this! Hope my message can help people.

Stay...

My daughter just spent six days in St. Luke's at The Vintage due to uncontrollable vomiting which she had already experienced for six days prior to our arrival which made her unable to eat or drink during all of this time. Our experience there was a nightmare. After waiting in the Emergency Room waiting area for two hours, she was finally seen, and hours later, she was actually admitted. My daughter lay in bed so very sick for two days with nothing being done to help her other than giving her IV's and nausea medication. Finally, when the assigned doctor came in at the end of the second day, my daughter told her that something had to be done to find out why she was so sick, that she had called her endocrinologist and he said she needed to see a GI specialist. St. Luke's on-call assigned doctor said she was not referring us to a GI doctor and scheduled a few tests. On Monday night, another assigned doctor who came in said their tests didn't show anything, so he was going to refer her to a GI doctor, told us the GI specialist would probably come in the next morning and then he put my daughter on a no food or water diet for all of the next day in case the GI specialist might want to perform tests. Well, the GI specialist showed up probably around 5:00 p.m. that next day and told us he had not committed to that and his test would not be until sometime the next day. My daughter had to be fitted into his schedule and, when the endoscopy showed no reason for the severe nausea, the GI informed me that an MRI of the pituitary area in her brain should be done. We had to tell the assigned doctor to do the MRI which he did order but told us he would not be back to see us. Then, we were told that after the MRI results, my daughter would be discharged. A few hours later, a nurse came in, handed us the MRI disc and said that my daughter has a cyst and a tumor on her brain, gave us a printout from Google with information about the type of cyst and tumor she has, said that we should see a neurosurgeon and the discharge papers were being processed. A short time later, another nurse came in, took my daughter's temperature (by mistake, I am sure), said she had a fever and that they were not supposed to discharge a person with fever. But, we were discharged anyway. The day before, we contacted the complaint number listed in the hospital brochure and told the lady who came to our room that the nurses were unresponsive to our calls for assistance, that one day I had called twice and then went to the nurses' station, and it still took an hour for someone to come in. We advised her that the doctors did not seem to care whether they found out what was wrong or not and explained to her the nightmare we were experiencing in this hospital. She could only say that she was sorry. It is so hard to believe that a hospital would actually conduct patient care in this manner, that a doctor would send a nurse to tell a patient she has a brain tumor or that they even would have discharged my daughter knowing this. It just seems that the next phase would have been to send a neurosurgeon to see her. Needless to say, we will never go to St. Luke's at The Vintage again. It was a disaster from the beginning, and we are glad...

NEVER, NEVER,NEVER GO TO THIS HOSPITAL. THEY ARE UNETHICAL, DISCRIMINATORY, UNSYMPATHETIC, AND THAT'S JUST TO NAME A FEW. WHEN I GOT TO THE HOSPITAL I LITERALLY COULD NOT WALK, THE NURSES HAD TO GET ME OUT OF THE CAR AND NEEDLESS TO SAY THEY PUT ME BACK INTO THE CAR IN PAIN AND STILL NOT ABOUT TO WALK. I WAS TOLD THAT BEING UNABLE TO WALK WAS NO REASON TO KEEP ME. I CAN GUARANTEE IF I WAS THE PRESIDENT OF THE DAM US AND THEY BROUGHT HIM IN NOT BEING ABLE TO WALK THEY WOULD KEEP HIM UNTIL THEY FIND OUT WHY HE WAS UNABLE TO WALK. NOW LETS TALK ABOUT THE ER.. MY WAIT WAS 9 HOURS WITH 5 OF IT WAS JUST SITTING IN THE ER IN PAIN, UNABLE TO WALK SITTING IN A HARD WIRE CHAIR. WHEN I ASKED FOR MORE PAIN MEDS AFTER I REALIZED THEY WERE JUST GOING TO LEAVE ME SITTING HERE, AND WAS TOLD "I CANT GIVE YOU ANY NARCOTICS. FIRST OF ALL TO ASSUME I WAS DRUG SEEKING IS CRAZY, I explained to the very unprofessional PA that I wasn't asking for narcotics but yes I was still having pains. Now let's talk about ERRORS. These doctors are so busy trying to get you out THEY don't pay attention. When I went in to get and ultrasound done THEY HAD ORDERED THE WRONG LEG. Imagine if I was getting an amputation, yep exactly. After waiting hours in pain they come out and say we are sending you home unable to walk. When I tried to advocate for my and get the House Director involved, the PA walked out and slammed the doctor because I told her I was refusing to leave as I cant walk. What hospital packs you from the car unable to walk and sends you home the same way BUT THEN SAYS if nothing changes come back, how worse can not being able to walk get, NEVER IN A MILLION YEARS would I go back. That's not even the worst part. Once I was home and reading the discharge papers. Not only did they lie about everything being normal. They lied about why I had come in and the diagnosis. I'm glad I took a picture of my initial form that I filled out upon arrival. These people stated that I came in for left side pain and was diagnosed with left leg pain. NOT ONLY WAS THIS WRONG, I was told everything was normal while the paperwork shows a bulging disk as well as plaque in my heart. What they failed to realize is that I have been in the medical field for over 20 years and i am sure these individuals took the same law and ethic course. However, it's apparent they didn't pay attention. Since when did healthcare professionals start walking out and slamming doors, let's start there. Then when I asked for a MRI I was told they don't do MRI's in the ER and I know that to not be true FOR a fact. When I asked the doctor to document that they were refusing me the MRI and document they were sending me home still unable to walk he told me he would but as soon as I was back in the waiting room to be discharged his story changed. Im glad my daughter was recording my visits so she could remember what the doctors were saying so she could care for me once I got out. But she never expected me to be treated this way. Worst experience ever. Plenty of emails will be sent. AND ST LUKE, PLEASE DON'T EVEN WASTE my time or yours with one of those template responses because there is nothing you can say that will change anything because it would be...