Brows Bossible — Local services in Johns Creek

‼️ Long Post Warning ‼️

I’m not the type to put anyone “on blast”. However, if I pay a business almost $1000 for a service and they refuse to fix their work, then I have a problem.

In August 2023, I decided to get my brows tattooed by Brows Bossible. Immediately after getting my brows done, I told her that something seemed “off” about them but I couldn’t quite point out what it was. She assured me they were symmetrical and everything would be fine once they healed.

Once I got home that evening and got a better look, I realized they were shaped different. My right was perfect, but my left was thicker and more boxy-shaped… which I didn’t like. I emailed her that same day to tell her my concerns. She said the same as earlier, advising me to “trust the process” and that I could come in after 30 days for a touch up.

Fast forward about two weeks and my brows are still noticeably uneven. I sent another email with pictures. She said she could see my concerns and could make them even with a touch up. Bet. I booked my touch up.

So I went in for my touch up and she said again, she understood where I was coming from with my concerns and that she would even them out. After paying $100 for my touch up, they still weren’t right. At that point, I was over it. Once I let them heal and still saw unevenness, I knew I wasn’t going back to her for another touch up.

Some months go by and in April 2024, I saw that she now offered removals. I reached out to remind her of the uneven work she did last year and that I wanted her to correct it by removing the area that was overdone. After a series of emails, this woman really expected me to PAY for her to fix HER MISTAKE. When I told her that I refused to pay her another dime to fix her bad work, she completely stopped responding to me.

Not once did I ask for my money back, until now, because I honestly just wanted the couple areas fixed.

I say all of this to warn you all about Nhu and her business, Brows Bossible. She will not make any attempt to take responsibility for her mistakes and will expect clients to continuously pay her to fix her botched job. Nhu, I really hope that you learn to work on your customer service and humble yourself enough to own your mistakes.

I will never refer any friend, family, or stranger to you. I gave you every chance to make this right, and keep it between you and I. DO NOT SPEND YOUR MONEY WITH NHU @ BROWS BOSSIBLE!!!

IN RESPONSE TO NHU’S RESPONSE: I reached out to you multiple times since August. Regardless of any unevenness of my natural brow, it is up to you to create even brows as the brow artist. You can CLEARLY see YOUR uneven work in all three pictures taken at Day 1, about 2 weeks post, and current; respectively.

You can continue gaslighting me, but the proof is in the pictures. You created an uneven shape and you expect me to keep paying you to fix it. So yes, I have absolutely asked you multiple times to remove the areas of concern without charge (the bottom of the left brow that was overdone). During my initial brow session you even kept going back to my left brow to add more. That’s when you went overboard.

As mentioned above, I had made up in my mind after the touch up that you were incapable of creating even brows so I was not going to pay for another touch up. But when you very recently began to offer removals, I thought you’d be more than willing to fix YOUR mistake. I was sadly wrong. Your customer service and complaint resolution are very poor. If I was after free services, I would’ve asked for my money back in the beginning or outright refused to pay. However, I EVEN WENT BACK TO YOU TO PAY FOR A TOUCH UP. So please don’t make this about me demanding free services when I gave you numerous chances. It wasn’t until now that I asked for my money back because you stopped responding and refuse...

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