Target — Local services in Johnson City

This review is based on the newly added drive up service Target is offering in Johnson City as well as pick up service in the store. Today I had a chance to experience both and am very discouraged that this service will be successful with the current staffing. First and foremost there needs to be a designated Pick up line separate from returns and exchanges. This is especially important in busy times such as the holidays as the convenience side of pickup is easily thwarted by the insane number of returns and exchanges which take significantly more time to resolve. Only when I asked a team member if they were going to handle them separately due to the long line did someone feel the need to resolve the issue. As far as the drive up service I could not be more disappointed. Target states that it should take about 2 minutes after check in for a team member to arrive with your order. It took 24 minutes and my husband and I getting pretty frustrated and calling the store (we had to call multiple times for someone to even answer the call after letting it ring for quite some time) that 5 minutes later a team member saunters out saying they were short handed and didn't know we were there. My recollection after working for the company is that there must be something that requires they acknowledge that the person is there in order for the tracker to say a team member is on their way as Target quite literally tracks any possible productivity related activity in its operations. With that said, it seems odd that it said a team member was on their way after 2 min, disappeared and then they were on their way again 5 minutes later. Regardless, in 24 minutes I could have gone in and shopped, gone through self checkout, done a dance to the Starbucks counter, gotten a coffee moonwalked out the door and still made it to my car with...

Visiting Target has become an essential part of my weekly routine. It's not just a store for me; it's a place where convenience meets quality. Perfectly situated for a quick stop before my Wednesday bowling sessions, it's incredibly handy for picking up everything I need.

The cleanliness and organization of this Target store are commendable. Each time I step in, I'm greeted by well-arranged aisles and a wide array of products. Whether I'm looking for household essentials, groceries, or the occasional splurge, I always find what I'm looking for with ease.

But the real gem of this store is the staff, particularly Manager Gail. Her welcoming smile and friendly demeanor make every visit a delightful experience. It's rare to find someone who embodies customer service so well, and Gail's commitment to making each customer's visit pleasant is truly remarkable.

The overall shopping experience at this Target is top-notch. From the vast selection of products to the exemplary customer service, every aspect of the store is geared towards providing the best possible experience for shoppers. I always leave with exactly what I need and a smile on my face, thanks to the wonderful staff.

I highly recommend this Target store to anyone looking for a stress-free and enjoyable shopping experience. It's my go-to spot not just for its convenience, but for the consistently positive experiences I have each time I visit.

See you next Wednesday,...

Little man did a BIG thing. He’s been saving money for a few years to buy a Nintendo Switch. Tooth fairy, chores, allowance, birthdays, etc. All of that money he’s put away and saved. At 6 years old that’s a big deal. We wanted him to be able to understand the value of things and learn a lesson from such a big purchase. We finally found a switch after months of stalking websites, and it just went into stock at this Target location. Naturally we raced to get there because of the demand on switch’s right now. Anyways, super thankful that the gentleman @target was there to help us with this process. (His name was Zach T.) We were in the electronic section and I could not have asked for better service. He didn’t complain about him paying with his piggy bank, had SO much patience, was engaged in conversation with him, answered all of his questions, and made this experience EXACTLY what we wanted it to be for him making such a BIG purchase on his own. The interaction that took place between him and our little guy is why we have started shopping and frequenting target again and why we will continue to do so. He went above and beyond with his customer service and treatment of our little guy, and we are so very appreciative. Thank you Zach! May God bless you and your family! I hope you all have a wonderful holiday season, a very merry Christmas, and a...