Juneau Auto Mall — Local services in Juneau

Kyle was an awesome person to work with. He allowed us to drive several vehicles some with him as passenger and some on our own we weren’t settled on used or new and required a lot of help in figuring out what we wanted to do. He helped us by text message And steered us in the right direction knowing what our base requirements were but also helping us with the price range we were looking for we didn’t want to go too pricey but but I wanted all the bells and whistles as well so he helped us navigate through the pool. We considered options of creating a new vehicle from scratch shipping some in from other dealerships and he helped us through the pros and cons of doing all those things. He also was very receptive to our trade-in even though she had some wear and tear. In the end when we got down to negotiating numbers, the three of us were sitting kind of looking at each other waiting to make that first move, and I’m not the one that controls numbers in our house, but I threw one out there and drew the line and said we’re making this sale tonight and I threw a number on the plate. He went into finance and came back with my number and we made a contract that night. Knowing our kids were at home, he sent us home with the vehicle and a contract in mind for signatures. The following day we came back, signed off and we’re out the door. They even cleaned the bird poop off before we left that night with the car. The finance department was wonderful and offering additional options and were very supportive in knowing that we declined. She was amazing at offering the reasons, but also tender enough to understand our reasons for declining the coverage. Kyle was extraordinarily professional was at my Service every time I reached out to him by text by phone call or by just simply showing up always had a smile and always receptive to our needs. I’m very pleased at this point with our purchase. The last night when we signed our contract, we had to bring our kids into the waiting room. They sat pretty quietly playing on devices, but the dealership was happy to offer snacks and drinks, and just handle the fact that our kids were in there and to tolerate their plain old existence. I appreciate that greatly. Also are flying in close to an hour before closing multiple times just to drive one vehicle flexibility was key to helping us test out vehicles Our new cars name is Raven and hopefully I won’t need to contact the service department, but I’m sure we will be well pleased with that as well . Having a dealership in town with the service department that can handle warranty as well as any recalls was the main reason we chose to purchase a Honda we looked at Honda’s Subaru as well as Toyota’s and at this point I’m very pleased with my Honda CRV I keep finding exciting new gizmos and gadgets inside That are wonderful!

Please understand I’m doing voice to text and there may be some errors and bad grammar in this So please translate what you can

but if you want to review, I gotta do this fast while I’m working Lol,

thank you for a great experience and please reach out to Kyle and the lady in finance and tell them what a great...

So I’m not a review person and I’m normally a person feels things can be resolved by conversations but how this worked out was just not right and the longer I’ve sat on this the more I’ve wanted to say some things. I had a wonderful experience with the staff whenever I spoke with them. My overall experience was awful. I bought my car in at the end of January for a clunking noise whenever I turn on the left. I mentioned it may be the 4x4 they said they know what the issue is after a mechanic did his diagnosis and advise me not to drive the vehicle at all, and they should fix the part that they said was in need of repair(driveshaft). They gave me an estimate of anywhere from two weeks to four Weeks, i say “you give me the driveshaft afterwards so i can inspect it myself and we have a deal”. Three weeks goes by nothing then I get a call around four weeks and they tell me that the part is missing. and they’re working on finding out where it’s at and they called to ask me to call Chrysler parts management myself to find out where the part is. I speak to them numerous times and they don’t know where the part is. The dealership said that they were not going to order another one until they find out where it’s at. Fast-forward to June, they never found the part the dealership finally re-ordered it after four months. Then after installing said part they decide that i needed a lower control arm that was another $300 to make everything work correctly. OK.. I’m not that upset although i couldn’t work as much due to being out a car 4.5 months but I get it I’m still understanding but then I go pick up my vehicle and I’m told that everything is good to go. I waited around five months paid around $3300 and on my drive home the clunking noise is still there so I immediately take it back to go get looked at again the next day upon inspection, they said “oh this right here needs to be fixed” and it’ll be another $3000. My good sir; my rack and pinion boot was ripped when i look under my vehicle, the clunking is still happening when I turn left. My only real problem is, you had it for 5 months and you didn’t look close enough to find the issue, the driveshaft you told me that was in need of immediate replacement didn’t change anything and you made me call them to find the part when that’s what I’ve paid you to do. You didn’t mention the boot being ripped or that you ripped it and For a combined total of $6300 that you would have me pay for everything to be fixed i would’ve put a downpayment on a new car from you instead. I won’t ever go back to a dealership. Thanks...

This dealership is the worst. They know they’re the only option so they don’t try to be good at their jobs at all. The first Subaru “salesman” couldn’t tell me a single difference between car models except the fact that they were different models. Ended up working with a Honda “salesman” who was really just a liaison for the finance manager. They refused to let me see actual terms for a loan and tried to get me to sign a sheet of paper with bare bones proposed loan agreements and pushed me to sign a hand written “you promise to pay this much if we can get you close to what you want”. Of course I was not going to do that so he scratched that out and wrote “you promise to pay this much if we reach the terms you want”. Before I left with the car already signed off to me, I told them they should probably take the down payment. After I made that happen, they called me before 8am the next morning saying they need my down payment. It had already been sent and verified by the salesman. The finance guy had no idea. Then they gave me an extended temp tag and didn’t manage to get me my plates until the day after the temp expired. Can never get ahold of anyone. When I finally did, they were going to send my plates to the wrong address even tho I had already called to update it. Which is what they said they were going to do and never did. Only person that seemed semi competent in that dealership is Larry and even he messed up my address for my plates. Would never...