MusiciansBuy — Local services in Jupiter

It has been an absolute joy going through MusiciansBuy for my purchase! I received my Concert Ukulele kit in record time, no shipping charges due to the dollar amount I spent, which was really great! What followed next though, is what really made me want to write this review...I got my kit, opened it up and started unpacking it, and after about an hour I got around to looking at the Gig bag that came with it. I had accidentally received a bag that was for a Soprano Uke and not a Concert Uke, I emailed them back (after hours) letting them know this, and that I would be happy to return the smaller bag for one the correct size, and I'd also be happy to pay the difference. The next morning I already had an email waiting for me from Chad, and he was telling me to KEEP the Soprano bag, and that he was going to be sending me out the correct sized bag later that day FOR FREE!! Sure enough, later that same day I received the email with my tracking info in it, and it is on its way to me, just as Chad promised it would be! Even though I may not be ready for another instrument real soon (gotta learn this one first), I promise anyone reading this, that when I am ready to start shopping for another, I am going directly back to MusiciansBuy's website, and I will also be referring them to all of my friends and family that ask!! This company exemplifies what QUALITY customer service is all...

I have never wrote review on the store, but this time I want to express my sincere gratitude to employees of MusiciansBuy and especially Quinn Whiteside who was my sales person and help me to get my dream machine Ketron Audya-8. My experience with the store was awesome. I dealt with the store over the phone (store is in Florida and I am in CA) and they help me every step in the way. First of all I could not get this instrument anywhere else and MusicianBuy got it for me, quickly helped me to resolve charge issue to make sure it is applied to my credit card only when instrument was shipped from the store to me (not when it was shipped from Italy). And couple words about instrument - this is unbelievably super sophisticated gear which is truly an instrument of 21st century. Thank you MusicianBuy for helping me to get this awesome instrument I enjoy every minute when use it. There are a lot to learn how to use it, but whatever I can use it for now is...

After my initial contact with this store, Chad introduced himself with an email very quickly.

I had a question about this item, being used and all, and said that I had just purchased a new one from a different store with missing pieces, and had to return it.

So I asked him to check if everything was there on this used unit..

He replied very quickly, and said they actually found a new, unopened one in the warehouse.

Yet I only still had to pay the used price. [About 66% of the new price I had paid.}

Now who does that these days?

No one else I know of!

Shipping clear across the country was fast, [Florida to Washington State] and there was even a slip showing that everything was personally checked before shipping with a signature on it.

If only every business did this, how many complaints & returns could be avoided?

Thanks Chad!

I will be shopping again here - but first next time, instead of...