ECO Data Recovery — Local services in Jupiter

If only I could give 100 stars in this review . . .

Not only did the hard drive in my laptop completely fail (I couldn't even turn the computer on), but my backup device had apparently gone bad as well because all the data I tried to retrieve was corrupted.

I was beside myself. Twenty-five years of my life gone into 16 Quick Books files from all our different businesses as well as multitudes of HUMONGOUS spreadsheets. All my contracts were feared permanently lost, not even printouts were to be had. Not only could I not sleep and not eat, but frankly suicide was a seriously heavy contemplation for me. I'm an accountant and this is my life's work, literally this is how I manage our lives. There's no way I could re-create most of it. I wasn't able to function.

After a week of my local computer repair shop trying to retrieve my data he said, "Send it to Eco Data Recovery in Florida, they are amazing."

Carole was always super confidant and Malcolm even tirelessly worked the weekend on my hard drive. Everybody kept in great communication about the status of the drive's recovery and even ordered parts for my "really in bad shape hard drive". The diligence and attention to my requests was outstanding. They even did a lot of hand holding for my extreme fearfulness.

Then a super happy unexpected surprise! Malcolm sent me a link to immediately download all my QB files. The files downloaded easily and they all worked like a champ! My new hard drive with all my recovered data, and I do mean ALL of it was recovered, showed up today. Everything is there and works properly.

I can't even say enough great things about Eco Data Recovery. In this day and age when service is not always great Eco Data Recovery went over and above in every way. Their business cards are staying on the top of my pile for those that may be in need in the future. I LOVE THEM!!! Thank you EDR!!!!!

PS, I've learned my less and am doing many additional backups.

Cindy Richards, Grand...

BE WARNED - Absolutely horrible. Sent in 2TB drive that had 750GB of data. I had used Runtime software and was able to recover everything off the drive but in an inefficient manner and so I chose to send it in to the "professionals". This drive was filed with nothing but artwork, photos, documents, contracts, and video. It contained almost every photo of my daughter who was born after my last backup (my mistake in not backing up more often). Needless to say the data is precious and valuable.

After their workup, they informed me that only 71GB was available for recovery. I told them there was much more than that and they came back with a new total of 258GB and stated the rest was lost to damage caused by the heads and my continued attempts to recover it using the software recovery.

I received the drive and data back and was devastated by the massive gaps in data missing that had not been recovered. At that point I plugged it back into my external enclosure and was going to try to recover a little more using the Runtime software when I realized I could access some of it just using Windows Explorer! These files were uncorrupted, easily accessible, and not recovered using Eco Data Recovery. Knowing there was physical damage, I didn't want to continue with software recovery but sent it at another company that was able to recover 747GB

Repeated attempts to get a refund from Eco Data Recovery have been met with unsatisfactory results. The guarantee on their website appears useless. They said they did the job I authorized, but it was only after the misrepresentations of the company that 258GB was the only recoverable data - FALSE as the other company (Drive Savers) recovered up almost 3X the data.

They have a great price, but now have just over $3000 invested in recovering my data, I had thought that if they couldn't do the job I would be able to get a refund and use the money for someone who could, but as I said, the guarantee didn't hold up when put...

I can't rave enough about the beyond execellent customer service and turnaround time from ECO Data Recovery. They met and exceeded expectation at every turn. I do photography as a side job (including weddings) and placed all of my photos on an external harddrive and within 2 weeks, the drive crashed to mechanical failures after shooting a wedding. Throughout the holiday season I tried asking Best Buy/Geek Squad to assist me with the recovery. I will NEVER contact them again after using ECO. Geek Squad took 3 weeks to even tell me that they looked at my drive just to say it would cost me $1,500 to open it in a clean room to determine the problem and even then they could not guarantee repair (all they determined was that it was a mechanical failure- duh! I knew this already). If I approved of this, it would then take up to ANOTHER 8 weeks to do a repair. Keep in mind, I had to chase GS the entire time. I was nothing but a number to them and I was never allowed to speak to my technician. ECO was amazing! They answered all of my father's and my questions in reasonable time with FANTASTIC prices!!!! They treated me with respect as a small business and I felt like they knew me as a person and the stress I was under to retrive my materials for clients. Within several days, they e-mailed me a list of all recoverable files. I paid them that Friday, and by Monday I received a new hard drive ready to go! Donna, and my technician John were wonderful! John even sent me a few sample files before I received my hard drive, just so I could share with my clients so they would be happy that everything had gotten fixed! I'm so gracious for their services and efforts. Pray you never are in this situation, but if you are,...