Batteries Plus — Local services in Kalispell

Complete TRASHH like you have seen in other reviews of people talking about the phone screen being replaced I also am a victim of the worst customer service I have ever expirenced and the lies I broke my phone about a month ago and I go in to this business and I pay $135 for a iPhone 5c phone screen which I was promised to be from apple mind you I also paid for the 6 month insurance and a glass screen protector they fix it and I get my phone back a couple hours later it works perfectly fine and everything functions great about 2 weeks later I get home from work and my phone is sitting on the table and I am using it and it just randomely started to have these weird lines fade in so I take it back to them and they say that they will fix it for free and give me a new screen protector so I leave it with them overnight and I come back to get the phone and It was not a screen from apple for sure and it is not even of equal quality it is very laggy and very un responsive as far as touch goes or when I try to slide to the next page and on top of that I am almost positive that they put a iPhone 5s screen on my phone considering that it has a finger print sensor as the home button and that does not come with the iPhone 5c and to also add on top of that they did not give me a new screen protector and it was all screwed up has hair under it and one of the corners won't stick down not to mention the costumer service was god awful I went in there to come front him and he not only told me that he should not even have replaced the screen because it was broken from a drop when it was clearly not and I had no idea what I was talking about he also continued to aggressively point his finger in my face and tell me I better watch what I say like he was threatening me by the way this guys name was Terry and he told me he was done with me and to come in and talk to his manager the next day (11/30/16) and that I better watch what I say to him to so now I have to make a forth trip all the way across town to go there for something they messed up on only because I paid $135 for something that in case you didn't know they have a no return policy which puts you in the same downward spiral of events I have been baited into please save yourself and never go here if I could give it less than one star I would do not make the bad decision I made by...

I too wish I’d read the reviews and opted for a different tech company to replace my business phone battery. What could go wrong, right? Simple battery replacement on an I-Phone 7. Jim, the store manager, said they do them all the time, simple and straightforward. It would take about 2 hours. Dropped my phone off Friday March 7th, mid-afternoon. Went back around 4:00 to retrieve it. Screen would not come on. Gabe, who worked on it, was gone. Store person called him and put him on speaker. He sounded very panicked and had no explanation, other than it wasn’t working and I was free to take it. I left it and requested they continue to work on it until it was fixed. Saturday, I stopped at the store. Got the runaround but they were “working on it”. Sunday, I stopped at the store, same runaround. Monday, stopped at store. Was told they identified the issue as being a proximity sensor, part on order, overnight delivery. Tuesday, stopped at the store. No part, no update. Wednesday, stopped at the store. No part, no update so I took the phone to a different company and technician for analysis. Very quickly it was determined it couldn’t and certainly wouldn’t be the proximity sensor. It was in fact a severely damaged/burnt LCD port rendering the phone inoperable and unable to repair. I have the photo as proof. Ultimately, Batterie Plus displayed utter incompetence and showed no remorse. I was forced to purchase a new phone immediately as my business was essentially down for over 5 days. It’s been 4 weeks, and I’ve not heard from Batteries Plus as to how they would make the situation right. Thus, I’ve opted to handle the matter through a civil suit. Batteries Plus, should drop the “Plus” in their name, or just sell batteries and light bulbs. I’d NEVER take a phone to them for ANY type repair. I’ll also never do business with them again simply based on this absolute...

Please beware of this establishment!!!

My 78 year old mother took her 3 year old Rose Gold iphone 8 Plus in for a battery change. She was promised it'd be done in an hour, no problem. When she returned for pick up, she was told the battery exploded and the phone was destroyed! To make matters worse, she was subsequently only offered a replacement of $100 (after several phone calls over a series of days and follow up trying to re-mediate the situation by my mother, my brother, and myself) as a replacement. In fact, the manager, Jim Kaphammer, hung up on me twice when I called on my mother's behalf. Her phone was in pristine condition and gently used (always had screen protector on it as well as a case), the likes of which could not be replaced for anything less than the $350-500 range.

Long story short, my Mom walked in with a working phone that merely needed a new battery and walked out with a useless burnt up mess! JIM KAPHAMMER was curt, dismissive, and unapologetic appearing to bank on my mother being naive enough to walk away without asking too many questions. As can be imagined, this was incredibly distressful for my elderly mother who is certainly not familiar with the logistics of phone battery replacement and was traveling from Los Angeles to visit her granddaughter in Kalispell necessitating her quickly purchasing a new phone (money that most retirees don't have just lying around!) in order to travel safely and be in touch with her family via phone, as needed.

Not only is the quality of work at this establishment shoddy, but they made no efforts to properly compensate an elderly woman for her damaged property. Shame on this business, it's owner, and it's "manager". Seriously, please do not take your business to a place with these kind of ethics and...