Normally this casino would've earned all 5 ⭐'s but I'm bitter about one particular occurrence in which a bonus round was achieved, I placed a reserved sign on my machine and stepped outside. Up on returning, the bonus round was still flashing on the screen just waiting for me to push a button to begin. I sat down and pushed the button to start my 25 free spins, and the screen jumped back to the normal setting, essentially skipping the bonus round altogether. When I made mention of this glitch to the runners, I was given a shrug and told, "Huh, I dunno?" No apology, no investigation of how that could have happened, not even a log recorded so that someone with more knowledge could address the issue. Needless to say I dumped another $50 in hoping to achieve another round of free spins, but to no evail. My shock and discontent was not with the lack of winnings, as I have come to expect that when gambling, but with the game performance and more importantly, the lack of empathy or concern by the staff. For all to beware, the game being played was...
Read moreThe staff are usually okay, but I've signed up for the players' club 4 times, and three times (so far) no one could find my name in there a week or two later. I don't understand why they keep on losing it. Also, if by some miracle my name does stay on their players' club list for a couple of weeks, somehow none of the money I've spent there seems to help accumulate any players' club points, and in three or four years of gambling there every couple of weeks, I have never won over $15! I have pretty much stopped going there altogether, except (rarely) to buy liquor. By far the least appealing casino in the...
Read morefor 3 years every birthday when I go into this place they make me feel like I shouldn't be there and say I cant draw birthday card out of bin cause I didn't get a card from the casino. yet I have never got one from them. and the last two years you did the same thing to my wife. I guess our money is no good there so we will never be back take us off your dang list of people you think like it there cause its not a good place to be ever. worst experience ever. you are the weekest...
Read more