Bitney's Furniture — Local services in Kalispell

I have supported the Bittney families faithfully for over 35 to 38 years. And I still have several of the pieces I bought there. They were typically the higher price point, but better quality, service and delivery business in the Valley and known as a family business . But imagine my surprise when I returned this year, after having been retired due to a job related injury & having to use a wheel chair to do my shopping. And being UNABLE TO ACCESS what use to be my favorite furniture store.

It was not until an aware and helpful sales person offered to assist me at the front doors that I could gain access to the store thru the non assisted, sticky front doors. The first thing I did was ask the salesman if the Bittneys still owned the store and he assured me that they did.

The next thing I learned was that I would have no access to the upper floor or the basement level and there was no elevator for me to use. I asked the sales person whom was very helpful and knowledgeable re the product I was seeking IF the store owners were aware of the considerable hard ship they were posing for people of challenged mobility. I began to mention the outside parking are without a single ♿️ none of the remaining sidewalks that hadn’t been heaved by frost or erosion where blessed with anything that looked like a cut-out for a wheel chair. But it was hardly necessary as the sidewalk was so bad it was only 1/2 inch above the black top in some spaces.

I am inconvenienced by the conditions of the Store front. But not endangered. Whereas someone who is navigating from their car into the store on a cane or walker with impaired eyesight or balance could easily be a fall victim. ...

Our experience Bitney's furniture was great. Their showroom/warehouse is huge with many, many options for all kinds of furniture. Our sales person, Mike Snell, was wonderful. We were having trouble deciding between two couches. We asked Mike to flip a coin to determine which couch to purchase. On the way to sit on the couch that 'won' the coin flip, Mike showed us yet another couch that we hadn't considered. He knew exactly what we were looking for couch-wise, and presented us with a couch that ticked all the boxes. We ended up purchasing the couch he suggested and it's perfect, we love it. Mike is an excellent salesman, he understands the customer's requests and is able to provide valuable insight. Bitney's has literally hundreds of options for couches, and it's invaluable to have a resource like Mike available.

The delivery of the new couch and removal of the existing couch was quick...

Purchased a leather sectional that was not holding up, after only a few months. Purchase was well over $4K, w called about how it was holding up, Bitney's sent someone out to inspect and regardless of mfg defect or other issue, they stated all they cared about was our satisfaction. We got a different sectional at the same price range and Bitney's even dropped in some extra items we needed at no additional charge. I am in business, and I can honestly say, this is how you treat customers. Exceptional from the delivery guys to store staff. Word of mouth bad outcomes travel faster than good in most cases. This is why I an writing a review. This place has amazing customer service and will definitely tell anyone I deal with, if you are shopping for furniture, make this one of your stops! Very satisfied and will be back. Thanks for being here in...