Aaron's Rent To Own — Local services in Kansas City

Zero stars if I could the staff (Tammie) VERY RUDE poor customer service call at 7 a.m. and tell me "what i better do" I ordered my furniture Oct 1st didn't get it tell the Saturday 29th before holloween they kept saying ohh we have it some one will be out to bring it a week, 2 weeks go by, 3 weeks go by then tell me oh your payment is do Monday Oct 31st i didnt understand how is the payment do and i just got the furniture on the 29th speak to the super visor (JR) and he was understanding when I said I choice not to deal with Tammie calling my phone talking about what I better do and just because she don't like how I'm talking to her she can get somebody to come pick up the furniture so he said fine deal with me state that a lot of people have problems with her. So I go to make my payments he never in he always out. So Tammie was in I just want to make my payment at this point she comes to the front i tell her the name on the account she makes the comment " I don't deal with this customer I'm not taking the payment" and walked away that's fine time go on I have to work I'm not about to chase Aarons to make a payment so time go on I get home and get stopped by my neighbor that some body came by today from Aarons and she was upset because they where banging on my door so hard she can hear it in her apartment and she told them it was no need to beat on the door like that I was not home finally I had to go for a family emergency Chicago iLL I get a hold of Jr and he basically tell me I'm lying and start questioning me how far is Chicago from kc?how many hours do it take? Then being sarcastic "oh really" "it take me 10hrs so what highway do u take" .......sir I have no need to lie but since u need to know it only takes 8 hrs to get to and from Chicago depend on how many stops you make and how late or early you leave so I told him when I get back Thursday he can have somebody come he ask what time exact do you get back since it's a 8 hr drive I feel they are disrespectful to the max I have rent/bought from different Aarons and I never had to deal with poor customer service the days I call to speak to Jr Tammie answer "he not in" well can you let him know I called she never told him I'm just...

Their customer service is terrible I've called these people last week Thursday to come pick up my fire place and I was told they would come Friday between 4 and 7 they never show up . I called Jason and told him they never came and picked up this fire place, Jason the manager sound like he didnt care to address my issues with why they never show to pick up my fireplace he was breathing hard on the phone when I was asking him questions half the time I was talking he had to of been zone out not listening when I asked him about why they didnt show he also was worrying about losing 2 customer calls when I am a customer calling about why this problem hasn't been resolved yet very unprofessional. Today is scheduled for them to pick it up between 11 and 3:00 here its 1hour 11mins and still no one hasnt shown up yet I called back again the lady I talked to said they been out this morning well that's a lie cause I've been up since 7 this morning and been home this whole time and no one has came over here . Do not do business with these people they act like they dont care about their customers if nothing gets resolved I will be returning the couch to and taking my business else where . UPDATE: So the manager Jason I talked to decided to hand the phone over to a new employee that just started working there so he wouldnt have to talk to me which is very unprofessional to put a new employee on the phone when they dont even know what's going on . The new guy I talked to was rude and also very unprofessional about the situation WILL BE RETURNING EVERYTHING BACK also will be contacting corporate this is ridiculous The manager Jason lies to hes customers like their dum I'm completely done with this location if you dont care to be treated poorly as a customer and getting lie to by the manager then this is the place for you to rent your...

This place was very judgmental and would not rent because it was not going to be within the time frame they wanted to rent. They were more worried about closing and going outside to smoke. And when calling corporate, corporate never did call back. The "store manager" or whoever they were, called back & was as rude as the regular staff. I did not ask for the store manager to call me I asked for the district manager to call me because after my first encounter with the store I had no desire to talk to anyone else at that location.Pretty much told me to go somewhere else and was not helpful at all. I find it a shame that they care so little about customers or potential customers that they would act like this. It is also shameful that their district manager would not call and try to make things right with a customer or potential customer. I think they have Mr t as spokesperson for the company right now and I think he needs to drop them. he should actually take back his endorsement of them as well because he's advertising and trying to get people to go to their stores and they are not doing what they should be doing. It's kind of like the saying One bad Apple can ruin the bunch and that's what this...