DXL Big + Tall — Local services in Kansas City

I CAN NOT SAY ENOUGH ABOUT THE TREATMENT I RECEIVED AT THIS LOCATION. MY WIFE AND I HAPPENED TO BE BACK IN TOWN VISITING OUR DAUGHTER AND I WAS IN NEED OF A NEW BELT. WE WERE DRIVING BY AT AROUND 7 PM. I NOTICED THE LIGHTS ON AND THOUGHT TO STOP IN AND PICK ONE UP. THE TREATMENT I RECEIVED FROM BOTH JENNA AND ASMA WAS OUTSTANDING!!! JENNA MADE COMMENT REGARDING MY ANKLE LENGTH OVERCOAT AND INQUIRED WHERE I FOUND ONE WITH SUCH STYLING? AFTER THANKING HER FOR THE COMPLIMENT, I TOLD HER THAT I ORDERED IT ON LINE AS TRUE FULL LENGTH OVERCOATS ARE NOT THE NORM. I THEN MADE MENTION I WAS GOING TO NEED AN ADJUSTMENT OF THE SLEEVE LENGTH ONCE I RETURNED HOME FROM THIS TRIP AND A MEETING IN DALLAS. JENNA AND ASMA ASKED IF I WOULD ALLOW ASMA THE OPPORTUNITY TO MAKE THE NEEDED ALTERATIONS. I THANKED THEM BOTH BUT LET THEM KNOW I WAS ONLY IN TOWN FOR THE NIGHT. (KEEP IN MIND THAT IT IS NOW AFTER 7 PM AND MOST EMPLOYEES WOULD BE THINKING ABOUT GOING HOME.) ASMA ASSURED ME SHE WOULD MAKE THE ALTERATIONS AND COMPLETE THE TASK WITHIN 30 MINUTES. AFTER EXPRESSING MY AMAZEMENT REGARDING THEIR ATTENTION TO CUSTOMER SERVICE, AND, EVEN BEFORE INQUIRING ABOUT COST, THE MEASUREMENTS WERE MADE AND MY NEW OVERCOAT WAS ON ITS WAY WITH ASMA . THE (VERY FAIR) COST WAS THEN AGREED UPON. (FULL DISCLOSURE) WHILE WAITING I FOUND A FEW ITEMS TO PURCHASE TOTALING $270.

THIS IS HOW RETAIL IS SUPPOSED TO WORK! THE ADDITIONAL PURCHASES WOULD NOT HAVE BEEN MADE HAD I NOT HAD THIS OUTSTANDING EXPERIENCE.

I AM A BUSINESS OWNER. FOR FIVE YEARS I RAN A NEW CAR DEALERSHIP IN NORTH KANSAS CITY. I NOW RUN ONE FOR OUR COMPANY IN CENTRAL ILLINOIS. THIS TYPE OF CUSTOMER SERVICE IS WHAT ANY GOOD BUSINESS OWNER PRAYS FOR.

I HAVE SHARED MY EXPERIENCE WITH MY FAMILY AND MY OWN SALES AND MANAGEMENT TEAMS. I NOW RECEIVE YOUR EMAILS AND HAVE BEEN EXPLORING YOUR WEBSITE. YOU CAN BET THAT THE NEXT TIME I AM VISITING MY DAUGHTER, I WILL ALSO VISIT JENNA AND...

Let me just say, again, Hands down. AMAZING store, yes it's priced higher, and the sales, clearance, and website certs for the buying club are worth it. JOIN!!

My oldest son needs love too, and at 6'3", and a 4XLT to 6XLT. They have it. He also has only a 29 to 30 inch inseam!! Have you EVER had to shop for that? And a 15.5 foot!!

His first visit was in Sept with his wife for a wedding. They are from Tampa, FL now and he needed some stuff. Seth, I believe was his name had them taken care of and cracking up the whole time. Hard to do, but my son and his wife raved about him!

(I love even more they have a store by him, so I order online too and he goes there)

Sadly, our next visit was due to a funeral a couple of weeks ago. Unplanned and let me tell you. On a Sunday afternoon, 1.29.23. 1 person worked with 5 clients, and she gave all her attention to each group 100%. Her name is Rachel and wow!! They need to make sure she stays! As a woman, working a man's store she did hands down amazing.

Yes, I spent close to 1K!! But this was jeans, shirts, shorts, shoes, jackets, and hoodies. I knew it would be more! Let me stress. Great clothes, 6'4" 4XLT to 7XLT!! My son deserves to look. good too.

My son loves their stuff to this day. I will always put money into good places. Let me just say he got his birthday gifts early this year, and it was well worth it.

I will stress again, Hands down. I observed her take care of multiple clients with full attention and care equally. Listening to them. Yes, I was in sales for 20 years, this young lady did SPIN and Socratics methods to ensure the CLIENTS' needs were fully met. Not she THOUGHT they wanted. But what they NEEDED.

YES, I am writing corporate too. Everyone deserves a round of...

I just had to share my experience at DXL Men’s Apparel on Berry Road in Kansas City. I’m a bigger, taller, athletic guy, and I’ve always struggled finding clothes that fit well. Today, I walked in, and Seth was there to greet me with exceptional customer service. Seth was genuinely attentive, even while handling multiple customers.

He took his time answering all of my questions and quickly got my measurements in just seconds. It was impressive how hands-on and knowledgeable he was. I tried on a few jackets, pants, and more, and by the end of the visit, I left with a great selection of items I tried on and shoes that finally fit right.

His friendly attitude, attention to detail, and deep understanding of the products made all the difference. Kudos to Seth for his fantastic work. I truly appreciate his effort in making me feel welcome and well taken care of. Thanks, Seth, for making my shopping...