Chick-fil-A — Restaurant in Kansas City

While I've always held Chick-fil-A in high regard for their exceptional service and quality, my recent experience at the Kansas City location fell short of expectations. We placed a significant office order, hoping to enjoy our lunch hassle-free during a busy workday, but unfortunately, it turned out to be quite the opposite.

Despite the effort put in by Hannah and the kind gesture of delivering the missing items, the order was far from accurate. Missing dressings for salads, incorrect drinks, and even an entire salad forgotten—it was disappointing, especially considering our time constraints as healthcare workers.

Although Hannah's attempt to rectify the situation was appreciated, spending extensive time on the phone and still not receiving the correct condiments was frustrating. For a renowned establishment like Chick-fil-A, I expected a much higher standard of service, especially when dealing with a larger order.

In essence, while I acknowledge the effort made to amend the mistake, the overall experience did not align with the exceptional service I've come to associate with Chick-fil-A. I hope this feedback encourages the Kansas City branch to improve their attention to detail and accuracy in fulfilling orders, especially for busy customers who rely on their efficiency.

Aree...

First of all, unlike the store in Liberty, this store has the dining area open for pickup, which I didn't realize. I thought I ordered curbside pickup but the app told me to go inside. The doors all seemed closed so I had to get the attention of someone near the drive thru to tell me the main door on the other side of the building was open.

I finally found it and went inside and saw two bags waiting for pickup. One of them was marked with both the items I ordered and my name so I picked it up and drove home. When I got home I discovered it was only half of my order. I drove all the way back, and it was now an hour later and there was no other bag. I finally got someone's attention and they made me the other half of my order.

Honestly, it was a terrible experience all in all. Inside pickup shouldn't even be an option during the pandemic that you can accidentally pick. And if you do accidentally pick it you should be able to change it in the app to either drive thru or curbside pickup. And then when you do go inside things should marked clearly. And if they're not marked clearly someone should be assigned to help the people who go inside instead of awkwardly trying to interrupt employees doing other things who are all trying to ignore you.

Anyway, the...

Ordered and paid in 30 seconds. Sat down with my purple tower, tray and two drinks. After 15 minutes of waiting, I knew something was up. I walked up the counter and asked if it was normal to wait 15 minutes for 1 sandwich meal and a 8 piece chicken. Someone grabbed my receipt, looked it up in the system, frantically threw food on a tray, and handed me my food and a free sandwich voucher (see photos) and an apology saying, "that's not how we do things." I'm giving a 3 because there were several times, the staff in the restaurant area walked right by me to ask other customers, who had already eaten, if they wanted more to drink. I felt like there were multiple times for someone to "ask" or "notice" I was still sporting the purple tower and was foaming at the mouth. Yes, I could have asked one of them about my order, but I knew everyone was busy, and I'm not special. I know Chick-Fil-A as a brand champions customer service and has taken it to new levels, so what happened? My order was under the name Mike, and the manager and order taker both surmised, someone gave it to the wrong table. LOL. In the end, I felt like...