Neal's Gallery & Frame Shop — Local services in Kansas City

Can't deny the great reviews. However, I knew exactly what I wanted and went in for an estimate. I was told to order my print through internet since they were not willing -- but they had "hundreds" of prints they'd special ordered that no one came back for. Okay. So...show me what you have. Took me to an old-style wood flat file cabinet, attempted to pull out 2 or 3 drawers that were stuck and it would have taken an entire day to open each envelope of the several in each drawer, and pull out a print with no indication of what it is. Okay. Moving on...show me something in my frame choice. Out of perhaps thousands of frames on displays scattered throughout the store I wondered "how many black "document" frames does one need?" and still found only 2-3 samples in the size, color, and style that met my requirements (for the print I was going to order online!) Okay. So...show me your mats. All of them sat in display stands facing AWAY from the customer, so I couldn't see or select any to go with my frame choices. OKAY. So...bottom line: the shop is cluttered beyond belief and an inability to assist the customer. The aging owners may be overwhelmed with their stock, and personalized items never picked up. This is not a critique of their work or creativity. Merely that the shop is not set up to be customer-friendly in any way. As much as I prefer patronizing the small businessman, I will get better service and selection at the "big box"...

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5 stars from me. My rather lengthy first review disappeared so this is the bottom line. This wonderful shop can frame anything I have ever taken to them. They have a wonderful supply of ready made frames. In addition, they have every option of quality framing materials you would ever hope to see. The best part is if you are not able to put a color scheme of mats together to show your item at it's best, they can. We have trusted them with family heirlooms. I think the price is right. They have sales and specials too. They have over 30 years of experience and their work...