Whataburger — Restaurant in Kansas City

We are in town for work and we are driving a 32’ RV pulling a 22’ trailer. We finished work and headed to the Whataburger at 4200 Sterling Ave KC, MO. We placed an order online and did curbside pickup since we don’t fit in the Drive thru. When we got there we realized that the parking lot only has one entrance/exit and it isn’t large enough for us to turn around in. So we followed the instructions to pick up if there is no numbered spot available. We chose “vehicle - other” and “color - beige”, then it says park as close as possible, and turn on the flashers. We could clearly see the door and it was dark out, so 55’ of vehicle covered with red flashing lights seems like it would get your attention. We watch someone come out with an order, look around and go back inside. So I got out and walked inside to get the food. When I got in there I smiled and said I was there to pick up a curbside order. The manager (I’m assuming) came towards me and proceeded to basically chew me out because there was no way they were ever going to find my vehicle if I didn’t park in the curbside spots. I said “but that wasn’t possible and I followed what the app said… and (I pointed through the windows at the flashing red lights) I assumed that with that info we would be visible”…. She then told me that’s not how it works, that I have to be in a parking spot in the lot.

That’s not a requirement stated on the app, they were NOT busy (maybe 4 tables inside - that were now looking at me, and a couple people in drive thru), and I am the customer. I wasn’t irritated when I came in, and I did not deserve to get chewed out.

Very disappointed with the service...

Atrocious customer service. There was some kind of accident outside of the restaurant, making it impossible to get in. Police were outside the entrance to the parking lot waving people away and it's the only entrance. Call the store to cancel the order. They can't do it there. Get on the app, thinking it will be simple to cancel the order. No. You gotta call a number or talk to a online chat bot. I call the number. The lady proceeds to ask me unnecessary questions like my mailing address and rewards number. Which, I've already given the store number and my order number and even the time it was ordered. Why is all this extra information needed? The lady ended up telling me she couldn't even cancel and refund the order because that was a whole different department. The number they have on the app for "help" is just a complaint line. She has to submit this information for a request of refund from the billing dept and said they would be contacting me. Why??? Absolutely crazy all the time and hoops are customer has to go through for a simple task such as canceling an order. Restaurants really should have the ability to cancel their OWN orders from their own platform. I understand 3rd party delivery services are different. But when it's your own platform, your managers should have the ability to cancel and refund...

I just want you know who trained the cooks? The young lady that took the order was kind, although she couldn’t hear me in the drive through. She was pleasant, patient and very nice. The gentleman that handed me the food was kind, very respectable. But who trained the cooks? I could have went across the street to Walmart and paid $8 for dry no sauce buffalo wings. But I literally spent $40 to get low quality food? I want my money back. Even when you look at the pictures of the wings you can see they didn’t even try to put sauce on them. Then when you compare the wings I got to the ones y’all advertise. Umm no, it’s not good quality at all. I’ve even been to the location in Lee Summit and they soak your wings in sauce to the point that they’re swimming. What’s going on here cause it took 20 minutes to get the food? Is this a joke??? I wish I would have opened up my bag in the drive thru before...