KAY Jewelers — Local services in Katy

Edit for clarity: The staff is friendly and I have no issues with any of them. The real problem is whatever repair service they use, whether it's in-house or contracted it needs to be addressed. Repairs should not come back more damaged than when you sent them in. Thank you to the entire staff for trying to help, but you absolutely must find a solution to the long wait times and bad repairs.

Original:Tony was friendly, quick to provide service, and knowledgeable about his inventory. Prices are fair and the ring selection was good. They do offer custom jobs and rings and prices are a bit more but also reasonable.

Update: Don't know why, but my ring is constantly being delayed for pickup. I bought it 12/4 and was told it would be ready by 12/25, which means 3 weeks in total. Still kind of long, but whatever. I showed up 26 to pick it up, and it wasn't there. Was told Friday. I call Friday and it's now Tuesday. I call Tuesday and I am told to wait again for the end of the week. I get it's the holidays, but wth is going on here? My repair tracker is broken and hasn't worked since day 1, and the estimates I keep getting on when my repair is supposed to be done are all wrong. Edit 1.4.2025: Picked up my ring, was willing to let it all go and let bygones be bygones, until I noticed the damage. My God, never buying from Kay's again. How does a resize take one full month and yet still come back messed up?

Returned as of 01.06.25, return process was easy and staff was once again extremely agreeable. Adding two stars just because the staff at this location is wonderful, even if the...

Very disappointed with my encounter today, I showed up a little after 7 and saw there were customers inside so I figured I would attempt to enter and pick up my daughter's ring that had been serviced but the staff just looked and me giggled and shook their heads. I called just to see if since there were customers in the store if I could quickly pick up my daughter's ring and not only was Aaliyah rude but very condescending. I live in the area but work an hour away , I came straight off of I-10 and noticed the store open from the access road and explained that to the young lady I spoke to and she said "that's too bad." The people working are not the ones that were there upon my initial drop off ( the manager and young lady I worked with that day were so nice and accommodating, even cleaned my wedding ring although that's not what I was there for.) what is happening to the customer service standard nowadays?! If you're open to others, why not us? Very...

I had the pleasure of being attended by Iula during the purchase of a very special jewel, and I can't help but highlight her professionalism, warmth and knowledge. From the first moment, she made me feel comfortable, listening carefully to what I was looking for and guiding me safely between the different options. IULA showed a great passion for her work. She explained to me in detail the characteristics of each piece, its materials, designs and meanings. Thanks to his advice, I not only found a beautiful jewel, but also something that connected emotionally with what I wanted to express. I deeply appreciate your close treatment, your patience and your dedication at all times. Without a doubt, his attention made a difference and turned a simple purchase into a memorable experience. I recommend Iula without hesitation to those looking not only for a jewel, but also for human and...