Coco Luxury Furniture — Local services in Katy

DO NOT DO BUSINESS WITH THESE DIRT BAGS.

First they give us the wrong price on the delivery and trash removal. They first quote us $150 then they say its $300 for installation and trash removal which we agreed to pay!

Then when we go in to close the deal after agreeing to a price by text message they bait & switch us trying to increase the price by $200

When we’re halfway back home they call us back in saying they’ll honor the sales price they promised via text message. Wasting our time for no reason.

Finally at delivery their install team leaves all the trash in front of our home although we paid for the premium delivery service which includes trash removal! Not only that our furniture is cracked.

When we call the next day to ask them to remove the trash they change the premium delivery price again, this time to $500. Not only that they try to blame us for the crack.

We visited the owner 2 other stores Hollywood furniture & Beverly Hill furniture prior to coming to coco and both stores stated the $300 delivery service included trash removal. They clearly did this out of spite.

HORRIBLE EXPERIENCE DO NOT BUY FROM ANY OF THEIR STORES

COCO LUXURY BEVERLY HILLS...

I'm highly satisfied with my service and purchase from Tee at CoCo Furniture. TEE is the salesman to see!! He listened to my needs and delivered. I saw a sofa online but when I got to the store he gave me other options that better fit my needs. The sofa bed was delivered the next day as promised, however, they did leave the trash in front of my house (that was a first). I paid for a delivery service which customarily includes the trash being hauled away. I am pleased with the sofa, it is SUPURB quality, made by Ashley furniture, very comfortable, and fits perfectly in my space. I misplaced an important document brought into the store and TEE stayed active in assisting me to locate it. Thanks so much TEE! We're definitely considering purchasing more furnishings...

I had an exceptional experience at the Coco Luxury furniture store, thanks to Franky's exceptional assistance from the moment I walked in until the completion of my purchase. Franky's expertise and dedication were evident as he patiently guided me through the extensive inventory, providing valuable insights and helping me find the perfect furniture pieces for my home. His outstanding customer service skills, friendly demeanor, and willingness to go above and beyond exceeded my expectations. Franky's professionalism and attention to detail ensured a seamless and enjoyable shopping experience. I am grateful for his assistance and would highly recommend him to anyone in need of top-notch service at Coco luxury...