NAPA Auto Parts — Local services in Kellogg

This is the worst parts store in the area. Go to Stovern or O'Reilly's. NAPA has given me the wrong part a few times, the parts seem to wear out faster than they should, meaning I have to buy the same thing again a year or two later, and this location seems to hire people that know absolutely nothing about cars. Today when I called in, I said I needed a part for the passenger side of my car. the lady who answered asked if that was the right side or the left side of the car. Seriously!?!? From what perspective? Driving? Staring at it from the front?

I have been asked some dumb questions that don't make sense. Both times the old guy with glasses gave me the wrong part, he stood there arguing with me that it was correct until the SKU was checked and it was found he pulled the wrong box completely, and they are always trying to push you into buying garbage you don't need.

After the dumb question today, and Stovern again being way cheaper for a comparable part, I am...

My boyfriend & I broke down on the way from Oregon to Montana. (Never did make it) Our serpentine belt snapped and we had nothing to fix it, the store was closed. So when we were able to go in on Monday, the managers son, (we forgot to get his name, we’re sorry!) was super friendly & let us use his tools. He even helped my boyfriend with the assembly for no reason other than being a good guy. We tried to give him some money and he more or less refused. We would’ve been stuck there a lot longer If he didn’t help. Great place,...

I had bought a general tune-up kit for my 91 Yukon and received all the wrong parts.I was 200 miles away from home. My receipt was at home and I went to exchange the parts.I am a member of their rewards program. They would not exchange the parts. .next I bought break pads... WRONG PARTS AGAIN!!!!omg

Never using Crapa again. Go...