Trail Motel — Hotel in Kellogg

I was in a real big pinch when I booked this hotel last minute. I was fleeing from a really abusive situation at home with no where else to go, and the manager kindly let me regroup in a room while I got the funds together to pay for the room. ||||I went from having exceptional service to absolutely terrible service and I honestly don't think I could ever stay at this hotel again unless I absolutely have to. Granted, I wasn't the most conventional guest, but I did clean up after myself and tried to be as polite as possible until I snapped a fuse after being treated so unkindly. ||||Here are my complaints: ||||-My room did not have blinds on them. There were several men who would sit outside their rooms and stare into my room, as well as onlookers who stared in as they walked by. I felt like a zoo animal. I tried putting up sheets/towels but the walls were so gross I couldn't get the covers to stay up. I mentioned the blinds situation to the front desk staff but nothing was fixed. ||||-There were several guests at the hotel (I am assuming ones that are live-in) that gave me extremely creepy vibes. I don't know if people are screened before being able to stay at his establishment--I highly doubt it--but my dog was not a fan of these men, and that made me really really uncomfortable, considering my dog is only aggressive to people, especially men, who he can sense have done some really unkind things. Therefore, I think background checks should be necessary before having people live-in on the property. It only makes sense considering there are also children living on site. For the safety of the kids at least, please, please have some decency to protect them. ||||-The curbs are super high on both sides of the motel, and the paint is very faint. I almost fell of the curb several times, and had inquired at the front desk to see if something could be done to get those painted, (even going so-far to offer to paint the sides myself cause I had yellow paint with me) but my request was denied. There is a law-suit waiting to happen when and if someone falls off the curb and breaks their neck, god forbid that ever happens. ||||-There is only one maid for the whole motel and she works her booty off just to get treated like crap. She has been working at this motel for 20+ years and needs some help. I was looking for a job in the area and even offered to be on service for cleaning duties, but was told "no other housecleaners were needed". TJ deserves some help and someone needs to advocate for her and for the sake of the hotel guests. ||||-There are no ramps/elevators/escalators in the whole hotel, and only one wheelchair accessible room (from what I saw). I had essentially my whole life with me since I was moving across the state, and had zero help with my bags during my stay. I almost fell down the stairs several times trying to repack my car, and all I got in return were stares from the manager and other guests at the motel. Did anyone from the hotel offer to help me? No. Is that ok to treat customers like that? Never. ||||The beds in the rooms are suuuuuuuuuper old, the WIFI is terrible and only half the things in the room worked (no functional TV, leaky toliet, leaky shower, uncomfortable beds and uninviting decor. I cut myself on the side of one of the beds and was highly considering going to urgent care to get a tetanus shot cause I was concerned I may get tetanus. (conincidently, I got bit by a dog the week before and was already updated on my tetanus and other bacterial vaccines so that was not necessary). Some sort of padding or something needs to be placed on those beds because that is a safety hazard. || ||-I asked for a late check out and was denied my request. I had a lot of stuff to clean and a lot of stuff to pack up, and had explained that, but was still denied. That is uncalled for. Especially when I didn't even get help in packing my stuff up. I did snap and yell at the manager, but I was extremely dehydrated, it was hot as hell outside, I was frustrated, and no one was helping me. So yes, I do apologize for the one time I treated management poorly there, but all in all I was a cherub of a guest compared to some of the other people staying there. And I could go into what I think is going on at this hotel, but I will hold my tongue for now until I decide if I want to file a law suit or not. ||||From what seemed like a cute, refreshing haven in checking in, turned out to be an absolute nightmare. All I got out of my stay were stares and laughs it seems, and I wasn't the one laughing. ||||But honestly, who gets the last laugh in this situation? ||||||A lot needs to be done at this place. And I hope things are fixed soon cause somebody is going to get hurt, whether it is from the unsafe physical conditions of the motel, or some of the unsavory guests...

It's a shame one cannot leave no stars because this motel pretty much deserves it. Yes, it's relatively inexpensive. There are no real amenities unless you consider a small microwave, refrigerator, and a temperamental TV to be such things. My parents stayed on the first floor and were in a nice room where everything worked. I, on the other hand, was located on the second floor in a room where the heater rattled all the time and was inconsistent in temperature. Paint was peeling on two walls and one outlet was loose AND missing its cover. The three windows all had a certain amount of condensation to them. The security chain was broken. My refrigerator was so small a gallon of milk could not fit in it. Fortunately I brought a cooler as this is supposed to be an extended stay. The bathroom floor was sticky and the stairs give me great pause as to how many times I will attempt them as the carpet is not in the best condition and in some areas you can see the wood beneath, which doesn't look the sturdiest. They have Direct TV. That is a joke. I couldn't watch TV at all as far as the satellite portion and channels like Netflix were spotty. I went to watch a movie only to have it quit 20 minutes into it and then play for 30 seconds before taking 3 minutes or so to reload and do it again. At that rate, the movie would have taken longer than the Super Bowl. We informed the office who "tried" to make it work, but was unsuccessful. At that time I could get Netflix, which they said was better than nothing. Of course, we hadn't tried watching a movie for any length of time at that point. When we asked about changing rooms, we were told that other rooms may have this issue, and they didn't have any others as they were all booked. We learned this was NOT true when my fiance called to enquire about a room and they told him they had a single room available. If you have no other options, then you might try your luck here, but beware. It is old, run down, and not as nice as any of these reviews claim. I live in this community and it pains me that this is among our only affordable options for a family in need. We stayed here for two and a half weeks more than twenty years ago when we forced out of our home due to fire and smoke damage. It was much nicer then. To be honest, I don't really think they have done much to maintain the place in all these years. It's old, rundown, and not a place one would want to spend an extended...

You know those escape rooms where you have to solve a puzzle to escape? The Trail Motel would be a great setting for one of those. As a place to spend the night...not so much.

My time at the Trail Motel started well, with an easy check in, a clean room with new wood floors, an exceptionally comfortable mattress, and fast, free wifi. I went to bed thinking I'd scored the best $40 motel room in the country.

In the morning, I packed up my bags, went to exit the room, and things got real weird real fast. The lock to my room simply would not budge. I don't mean that it was an old lock that stuck a bit. I don't mean that temperature changes caused old wood to swell or contract. I don't mean that it needed some WD-40. I mean that it would not open and I was locked in the room.

Just to to be clear. I. Was. Locked. In. The. Room.

After 10 minutes of trying various Houdini-esque methods (and more than a couple muffled curses) to open the door, I opened the window, tossed the screen onto the bed, threw my baggage out the window, and followed it to freedom. Even from the outside, I still could not get the door open, even with the key.

When I went to check out, there was no one in the office. I called the number on the door repeatedly and got no answer. I eventually left a message on their voice mail explaining the ahem challenges I'd had that morning. I don't think it was unreasonable of me to expect at least an "oh, gosh, we're sorry" call back, but I never heard from them.

My melodramatics about the door lock notwithstanding, this place has a fair bit going for it. However, I can't recommend a motel that can't keep up with the most basic safety-related maintenance issues. There are several quirky, affordable motels in Kellogg. Choose another one, (or bring a team of friends to help you solve the Trail Motel Escape...