I had high hopes for casa de oro based on the menu and the ambiance when I walked in.classic Mexican dishes, well-presented, and flavorful enough to enjoy. The tacos al pastor were particularly good.
Unfortunately, the experience was completely overshadowed by the service. While waiting for our order, I couldnât help but overhear a few of the waitstaff talking among themselves in Spanish. As someone who understands the language, I was surprisedâand frankly disappointedâto realize they were speaking poorly about customers, including myself and the group I was with.
Comments about what people were wearing, their accents, and even someoneâs order choice were being made openly and disrespectfully. It wasnât just unprofessionalâit was downright rude and made the entire experience uncomfortable.
Restaurants thrive not just on good food but also on how customers are treated. Respect should be a given, regardless of whether someone understands the language or not. I left feeling unwelcome, which is a shame because the kitchen clearly has potential.
Until the management addresses this issue, I canât recommend this place. A dining experience is about more than just whatâs on the plateâhow youâre treated matters...
   Read moreThe salsa here is great. If that is all I was rating on it would be a 5 star for sure. The rest of the food, it was ok. Vegitables were done well, rice was good, but the chicken was over cooked. The queso they use is not white in color, its yellow and tastes like canned nacho cheese.
The main disappointment for us was the way they handled the bill. My son ordered chicken, cheese and rice, which is as easy to make as it sounds. Where I am from this is a $10 - $15 dollar entre depending on where you go. The waiter entered it on our bill as a main entre (It was nothing fancy. Literally chicken and rice.), which at this restaurant are all $20. He then added a side of their queso to the bill for another $7.25 and mixed it all together. Of course we didnt know this until we got the bill. My wife and I split an appetizer, one of my sons got a legit entre for $20 and my other son got the chicken, cheese and rice, and we get a bill for a whopping $68 before tip. If you go here, stick to the options on the menu. It will cost you...
   Read moreWe were expecting a local gem. The silver mine is still played out even here in Kellogg, ID.
We are not tourists as we live near Spokane, WA. As a small local business, you need to be excellent not below average.
The place was nice. Seemed clean and friendly staff but the food was just not very good. My wife smelled the Tacos Al Carbon to make sure it was not spoiled. I tasted it and thought it tasted "off". My Horchata was nothing more than ice with a bit of flavored water and had an odd after-taste. Wondered if made with silver-ore runoff water condemned by the EPA - Yuk?
My quesadilla looked good and cooked fine but did not taste good enough to keep me from writing this.
Sorry! Not trying to hurt your biz but you need to do better or you might get run out of town on a rail.
I was thirsty and order Horchata every where I find it. This was probably my worst Horchata in 35...
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