Kohl's — Local services in Kendall

I'm only giving Kohl's three stars due to their clothing, household items and specials. However, there are certain employees that failed to tell their customers that dressing rooms have gotten stricter. Before, we used to go in as a family to try on clothing. Now, you can only try on five items at a time (even Ross you can do more), rooms are divided (that's not the bad part) and there are cameras outside (also not the bad part, obviously). The bad part: My husband thought he could go in the dressing room, and the lady that was outside sorting says, "Sir, sir," as my husband walks in. Her voice tone was very rough. My husband asked what had happened, and she explained that there were many stolen items since the pandemic. What she failed to do was to explain it nicely, instead of also adding, "That's why there are cameras here now (with a tone)." Her coworker acted very rough as well, replying in Spanish, "Y deben de poner mas que las partes de mi cuerpo!" I thought it was very rude, accusative, and downright offensive. She seemed mad. She was telling that to her coworker, but directing that towards us, the first worker that yelled sir to my husband. I think that employees should be more cautious how they speak to loyal customers, who also have credit with them, for years. They made us feel uncomfortable and treated us like criminals. My husband went to the other dressing room to try on his stuff, but he put the shirts back because because he felt so bad. I, on the other hand, was so disillusioned, that I put the clothing back as well. Hire real security guard, at least. We feel respected in other stores because of the customer type that we are, giving...

The Amazon return service takes too long. There are a lot of customers to attend and only one employee on shift. To top it off, Customers have to wait until the employee puts the return label on the box(es) they return, then they are provided with their return confirmation receipt. The next customer has to wait until the employee finishes packaging the box and placing the returnnitem(s) on the return shelf. May refer to the photo attached.

As previously mentioned, the Amazon “Drop Off” process must be improved. I witnessed the employee asking the next customer in line to wait even though the customer in front was already serviced, so they can put the packaged boxes on the shelf.

From now on, as an Amazon customer I will be selecting to pay the extra charge to continue to return items when needed at UPS (when quoted) to return my packages. I figured I’d give Kohl’s a try, but it was a huge inconvenience. The service is much quicker and efficient at UPS. Overall, time is more valuable. I spent approx. 30min trying to return one package and the line behind me kept...

It's amazing how a wonderful shopping experience can be ruined so quickly by one person. During my 2 hours in the store, bI picked out a number of items some earrings, and one of the reps spent 15 minutes with me helping me pick out a shirt for my sister. I rang up my items, and the cashier couldn't be more pleasant. As I was leaving I decided to check the jewelry section 4 a small gift box for the earrings. The first associate I spoke to began looking for a gift box when I asked, but the other, older associate snapped to attention and said, very rudely,he can't have a box. It's only for fine jewelry. Now, having just spent well over $700 in the store, I don't think a simple paper box, which I have been given in the past for previous purchase, is too much to ask. However, if that's the policy, that is the policy. I understand, but the fervor and distain with which she denied my simple request really put a stain on the entire experience. Aside from this one person, my experience...