Bowwow Fun Towne — Local services in Kenmore

When choosing a doggy day care/boarding facility, trust and communication are vital. We're not just dropping off our dog, we're trusting that facility with a member of our family. I'm sorry to say that BowWow Fun Towne destroyed our trust in them completely.

We dropped our pup off for the Thanksgiving weekend after regularly using BowWow Fun Towne in the past. Our pup loved it there and was always excited to go. On Sunday we receive a call saying that there was an incident involving our dog. Our dog was bitten in the ear by another dog.

Of course we rush over as soon as the plane lands to pick him up. My husband and I were horrified to find out that he was bitten on Friday night. We weren't notified until Sunday afternoon.

Not only that, BowWow Fun Towne told us that they treated his bite wound with ointment without our knowledge or permission. The emergency vet we saw afterwards warned us against doing this.

The owner told us our dog was snappier than usual during drop off but failed to communicate this to us at the time. If our pup was having a bad reaction for one reason or another, I expected that to be communicated to us so we could have arranged for someone to pick him up. Without that communication, we assumed everything was good, like it had been during past visits.

I realize that dogs can be unpredictable and sometimes the unpredictable can happen. But communication is key to keeping trust when something like this occurs. We weren't notified of the bite until nearly 48 hours later. We weren't notified of the unusual behavior of snapping. We weren't notified of the attempt at treatment. We weren't called at all until the last night of his boarding.

It makes me sick to my stomach to think about what my dog experienced at BowWow Fun Towne, especially after trusting them for years. I regret dropping him off there during the Thanksgiving holiday and having to pick him up with his ear still bleeding.

I also regret that the owner charged us full price even though our dog was injured under her care. Everyone I tell can't believe we were still charged full price.

We've used many boarding/day care facilities for our dog and have never had an experience like this. Unfortunately, I am no longer able to recommend BowWow Fun Towne to other dog owners in the area. They've lost my business...

Caution: there is a strain of Kennel Cough here that will likely affect your dog, even if they were recently vaccinated with Bordatella. Their webcams also do not work, despite the website claiming they're functional.

I've been taking my puppy here since he was 3-months-old for their "puppy daycare" and it was originally good, but declined fast. The only reason I'm providing two stars instead of one is due to the fact that the STAFF are quite friendly and communicative, but the owner / services provided / cost / facility are not great.

For puppies, they provide a "report card" but they were often blank and don't give a lot of information. I've had to call them to explain what a section meant, or what exactly my puppy did all day. They utilized the "puppy daycare" as a means for training, but for VERY generic things such as sounds and sit/down (things we can... you know, do at home). We requested to have them train him for specific things that would benefit him, only for that to be completely ignored. For example, grooming tools - they HAVE a self-wash, why not spend 15-30 minutes out of the entire ~8-9 hour day that he's there, to try and socialize with that?

Despite requesting this and the staff giving the OK, we later learned on his report card that the grooming section was completely blank. We called and the owner explained that they "only do training for every puppy there, not just one". So why did your staff claim that they'll do it in the morning, only for the owner to completely say something different...? Mind you, this is $50/DAY. It is much more expensive and adds up very quickly if you go more than once a week.

Not only that, but our last visit, our puppy came home with a very debilitating cough. We took him to the vet a few days after, hoping it'd clear up, only for it to get worse. Vet mentioned it was just a clear case of kennel cough - amazing how the daycare facility didn't tell us about this but only for us to find out when he comes home. :)

Perhaps this facility is better suited for adult dogs, but if you have a younger dog / puppy, DO NOT take them here. It's a waste of money and a poor experience. We also were never offered a tour of the...

Not a happy experience....

I took my dog to Bow Wow Fun Towne about two weeks ago for a nail trim, teeth brushing and a wash. The gentleman who attended to her did about the worst job you could imagine. He cut every single one of her quicks which we all bleeding when we picked her up, he did not fully dry her her under coat was still soaked and she came home with a bunch of mats! I specifically asked if they blew dry and brushed and was assured they would. That did not happen once so ever.

I did end up calling the owner the next day to let her know what type of service we received. All I wanted out of the call was to let her know so she could possibly take more time to train the gentleman who worked with my dog. She felt very bad and requested for us to come back in a month or so (once she was ready for a new pamper session) and she herself to attend to my dog. At this point I felt what was the harm as long as the owner was the one who took care of her...

Unfortunately it gets worse....

Later that evening after I had already spoken to the owner my poor puppy was all still limping around because of her nails and seemed very itchy. I new it wasn't the shampoo they used because I brought in her normal shampoo she uses at home. At this point I just assumed he did not rinse it all off (made sense to me considering the rest of the service was so poor), so a few days went buy and she seemly got more itchy. So I then washed her again myself and made sure she had no shampoo left on her. I was hoping she would have gotten better. Since then she has done nothing bet get worse. I began searching my little baby for... dare I say... fleas... She is a pekingese pomeranian which means she is fuuuuurry. Extremely difficult to look through her coat. and finally... there they were!

So to sum up.....

I paid for my dog to get FLEAS (and $60 in flea medication), bloody toe nails and a matted wet coat.

I would say this place is not a win. I am extremely disappointed and sad for my little bear pup! She is the best dog ever, This breaks her momma's heart! And her daddy...