francesca's — Local services in Kennesaw

An older lady who I assume was the manager was so rude to me. I was the second person in line at the register on the right and I had been waiting a few minutes. The manager (?) was at the register on the left but she was on the phone so I stayed on the right. Two teenage girls walked up to get in line behind me and she says "I'll take the two of you over here" pointing to the girls. In the middle of their transaction she gets on her tip toes and looks past me and says I'll be right with you. I glance behind me and she says "yeah I'm talking to you" ..but she looked right past me so why would I think she was talking to me..? The employee at the register on the right finished up the transaction and I went up to the register. She was obviously new and training and I guess that's why the previous transaction took so long. I was fine with waiting. This new employee was very nice to me, but the manager was rude to her because she didn't know how to process my return. I gave her the blazer I was returning and showed her my email receipt because I bought it online. The manager took over and said they could only give me $3 and change for it. I left and took it to the West Cobb location the next day after reading the return policy. The West Cobb location gave me the full amount that I had...

I went in there yesterday with my friend to look at dresses, me and my friend found a dress and a girl that worked there told us she could put it in a dressing room for us. When I was ready to try on the other things I had in my hand, I looked in the dressing room that was open and was confused because I didn’t see the dress the worker had took from me. The worker said oh when that girl gets out I’ll get the dress and hand it to you, I put it in that one. And I waited for a long time and went out there and mentioned about the dress I had the worker was supposed to hand to me. She then acted clueless and this other worker who was really sweet helped me “look” for it. Until I spotted this other girl who I assumed was the girl in that other dressing room with it in her hand. It’s so disheartening because I really liked that dress, it was white ruffled and had orange/red flowers on it and I was looking forward to...

Francesca’s at town center. I walked in around 11:25 on 5/17. There was a young white girl at the register. She never said hello, can I help you and never looked my way. Just looked past me as if I wasnt going to buy anything while helping other customers. ” check the cameras”. My daughters love the store in Chattanooga add I was buying graduation dresses, etc. I left after a few minutes. I couldn’t really determine if she was just rude or if it was something else. BUT she cared less...