KAY Jewelers — Local services in Kennesaw

My wife dropped her ring behind their counter. It went in this hole between the register and the divider wall of the counter. The supervisor on duty would not let us look, she would not even let us move any of wires connected to the register. She spent minutes looking and told my wife "I can't find it, I guess they might find it when they tear down this store." I had the sales person that saw the ring and saw it fall, write what happened and sign it. This was over a month ago and we have now been told by the store manager that we CLAIM the ring was dropped and there is nothing they can do!! They are in possession of our ring and act like, because it was our mistake, that they don't have to do ANYTHING about it.

We are now going to call the police to go out there, interview the employees on duty that night, and file a police report. We also had to contact a lawyer which is going to cost us money all because they are so unwilling to do anything more then feel around for a few minutes with their hands.

I cannot believe they would treat people this way. My wife was in tears and has been loosing so much sleep because of this. It is a horrible situation and Kay's has done nothing but make it so much worse. At this point I honestly believe that either no one is searching, or the extremely rude supervisor stole it.

I don't wish this on anyone. These are not good...

My wife (who was pregnant at the time) and I went into our local Kay jewelers to purchase a wedding band for myself and a wrap for her ring. We got the wrap she wanted and when it came to my band we were shown a ring that looked nice and was supposedly on sale, we trusted the person on the other side of the counter and purchased both rings which was a lot for us. Upon putting my band on at our wedding my finger broke out very badly to the point where I have a scar. We went back to the store and were told to try putting nail polish on the inside as perhaps I was allergic. That didn't help so after a few more weeks went by we went back and were told to have my ring re-dipped. We tried that but to no avail. When we tried to return the ring we were led to believe that something could be done but were ultimately told that we were outside of the time period for return. Shame on me for bringing the problem to Kay's attention and allowing them to attempt to fix it TWICE while my return period expired. I am in sales management and I am appalled at the experience we have had. I cannot wear my wedding ring without blistering sores and my wife is so upset that she is starting to dislike her ring because of the bad taste in her mouth from this whole fiasco. Moral of the story folks, avoid chain jewelers, they prey on happy occasions to fleece you with their shoddy...

I have had constant problems with this location. Each time I have gone into this store they have screwed something up. First when the lady that was sending in my ring for repairs didn't notate that my engagement ring had an engraving in it. When I got it back they polished out my engraving. They had to send it back out for them to redo it. After that I bought another ring there. I intentionally opened up a Kay card to get the no interest for 1 year deal. When I was checking out I asked the girl why I didn't have to pay anything since that was how I got the no interest last time. She said they don't do that anymore to not get interest. Two months later, I noticed on my account that was getting charged interest. Called Kay's 1-800 number and they said the girl didn't do my purchase correctly thats why I was getting interest. Now going into another Kay store since I don't live by this one anymore, now I have to wait for another 25% off sale otherwise they would charge me full price for the ring I've already bought and only bought it during that time because there was a sale. The kennesaw location is a joke. DO NOT GO TO THIS ONE. THEY WILL SCREW UP...