Zales — Local services in Kennesaw

BUYER BEWARE!

I was approved for a credit card for Zales. I allowed someone to make a purchase on the account, however this person had NONE of my information, NOR my card. So I received a call from their sales rep Daina (Possibly spelled incorrectly) I advised Daina that this purchase was a one time thing, and non of my information is to be given out. This person making the purchase was in no way connected to my account. After this purchase, again non of my personal info or the actually credit card went in without my knowledge and was allowed by Daina to make 2 purchases both at different times. This not only led to illegally letting a non account holder make purchases against my will or knowledge, but forced my amount to go over my credit limit once interest added in as well. Furious about this because this violated so many things, I went to the store and spoke with management. Come to find out this woman was not fired! I filed a police report, and took care of things on my end that were to be done. Once the credit card was paid off, the account was closed. Two years later I received and email thanking me for my visit and asking for a survey. I happened to be at Town Center Mall and popped my head in to ask what service I had been in for. The assistant manager helped me since the manager was not in that day. She seemed puzzled as to why I received this email, now granted the one piece of jewelry that was approved had come for its daily service many times oddly this was the first time I had ever received and email. So like anyone would be I just wanted to make sure there wasn’t anything funny going on, I explained to the asst. manager the troubles I had before and just wanted to make sure the meaning from the email I received. I explained to both the asst. manager and the law breaking employee, Daina that under no circumstances should she even speak about me to anyone. She had already crossed the line and surprisingly still had a job and there should be no reason to mention myself or my account there again and to anyone. A phone call comes in a week later because the employee ran her mouth to the person who was given permission to make the ONE purchase when the account was opened making this huge exaggeration of my visit the week before which unfolded a huge drama scene that was completely unnecessary. When is Zales going to get there act together, first they allowed an employee to let someone who had no information run my card up without consent TWICE, and then myself being scared of any other fraudulent incidents happening went around again and spoke about me coming into to discuss my account with the assistant manager to the same customer she let ring up my bill. This company is lucky I didn’t sue them, and this woman has crossed lines which should lead to termination. Keep and eye on your accounts, this woman will do anything for additional sales and it shows!!!

Best part of the story, I called today to make a complaint against this employee. Come to find out it was against policy to take a verbal acceptance of charging my account for the first charge that I accepted, and the customer service person that I spoke with in the complaint called the store and spoke with Kristen I believe which is their manager there. The MANAGER LIED THROUGH HER TEETH to cover up their ILLEGAL ACTIONS. She said they followed all the policies and that the person who charges the card (without a present card) was an authorized user and a co app. And that I came into the store saying I couldn’t afford the bill and that it was my dad who ran up the card and that after that issue he was removed off the account. After hearing this disturbing lie, I called the credit department and was forwarded to the account protection department to further look into my closed account. I asked if anyone had ever been on my account besides myself. She said at no time since being opened does she see that anyone had ever been added to the account or a co app. This manager is lying and covering for this employee who probably has done this to other...

My fiance and I went here to purchase his wedding band in July 2016. "Our wedding is in October" We had him sized and told ZALES would order him a ring in a nine and a quarter and a nine and a half. We received a phone call the ring was ready. Upon our arrival which is a hour drive we learned they ordered a size 9 and 10.5. The laddies quickly apologized and said they would expedite the order. We accepted and left. The second time after receiving a call we arrived to be told " We don't know where the ring is, our system says it is in the store but we can't locate it" This is where I lost my patience and told them They are robbing my fiance and I of our happiness and what was suppose to be enjoyable wedding band purchase, never-mind the time and drive to get to the store. The store manager said she understood. Again I accepted the answer and we left. " Which was my mistake" Well needless to say I was never called. I called them today a month before the wedding to hear, " Were sorry but the ball was dropped and we never followed up with your order, Can we have the card number to refund your purchase etc" Are you freaking kidding me? You as in ZALES apologizing after given ample opportunities to rectify this is unacceptable! We are getting married in a month and that is your solution! The store manager didn't even have the decency to contact me, nor would they provide me with there district manager or regional manager contact info. Lastly they gave me the wrong 1800 number for ZALES number. This place was extremely unprofessional, not customer orientated and RUDE. I would never recommend anyone to do business with them! I will make it my personal agenda to rectify this issue through corporate. If i am unable to get my fiance the ring he deserves for our wedding. ZALES can pick up half our wedding expenses!!! RANT OVER... DON'T SHOP HERE!

PS. ZALES retrain your staff on customer service and professionalism .

Sincerely, A Pist off...

I visited the town center location Thursday 07/11/2019 at 6:15pm the afternoon. There were no customers in the store and the sales representatives were not busy. I explained that I went to another Zales location at Perimeter mall and I was told my Engagement ring and band are under warranty. I simply wanted to re-polish/dipped in rhodium on my engagement ring and have a small diamond replaces on my wedding band before our wedding. The woman at the town center location with dark brown curly hair and glasses asked me for the phone number to look at the account that was in my name. She could not find my warranty or my account and blamed it on her lack of knowledge because the company switched to a new CRM system. She said she did not see any warranty purchased and pushed me towards contacting the original store it was purchased at. Her exact words were “I can’t do anything without the paper work.” I explained that my fiancé surprised me with this ring and that I do not walk around with my warranty paperwork. I explained that the Perimeter mall location had no problems accessing my account and she was unable to find anything for me. I could tell she did not want to help me when she told me to call the Cumberland Zale’s and have them fax the paperwork to her. I thought it was incredibly rude for her to not event attempt to help me, blaming her lack of knowledge in the software system, and letting me walk out of the store without being helped at all. She was not accommodating, pleasant, or even the least bit of concerned with trying to provide any type of customer service with me. There was a total of 3 sales reps in the store with no customers, phone calls, or anything preventing them to help me. By far the worst service I have ever received at a jewelry store. No professionalism at all and lack of training...