Michaels Custom Framing — Local services in Kennesaw

I was so very impressed with and grateful to Charles in the framing department on Friday April 22nd. I took in 2 pastel portraits of my deceased toy poodle that I needed just frames for. Both portraits were already matted and ready to be put in the frames. As soon as we chose the frames, Charles immediately put each one very carefully in its frame. It took him about 10 minutes to do both. He had stopped what he was working on and helped me not only choose the frames but also put each portrait very carefully in its frame so I didn't have to leave them and make another trip to the store. When I left they were ready to hang. He even gave me some hooks to hang them with. Charles is an asset to your company and I only hope you appreciate him. In this day and time where customer service has almost completely vanished...it's wonderful to have been treated this way, especially with these very important portraits. Thank...

I used to shop Michaels exclusively for all my crafting needs. However over the last several visits the experience has gotten progressively worse. Can’t find help, prices are through the roof on so many things that when they even offer a sale/discount it brings it to what a normal price for it should be. Example $39.99 for a plastic tote to store stuff but it’s on sale for 70% off so now it’s $12.00. Are you kidding me? They have drastically cut what they offer in the stores. No stuff for crafting stuffed animals or dolls. They actually suggested I try Hobby Lobby, which I WILL NOT DO! So I’ll just Amazon it from the comfort of my home and...

I just returned from picking up my curbside order. I called the store as the website instructed me to do. I was put on hold twice for over 20 minutes. Finally I walked up to the door where a store employee explained to me that the reason I had to wait so long was because there was only one person at the register and she also had to answer the phone. So in his words I had to “deal with it because they were doing the best that they could”. When he was actually the person assigned to give out curbside...