HobbyTown — Local services in Kennewick

Ok folks this is in reverse order so try to keep up. I've left this as one star to get your attention and now I have it. So it looks to me like the owner would like to know how you veiw his store and more importantly it matters to him. He went above and beyond today after I shared my frustrations with him. And I dont mean like a kiss avala. Well not one of those. Even though this starts 2 yrs ago he looked at the items listens to my story and gave me replacements on some items off the condition they were in and refunded me on an item I had purchased last month . Now most of this stuff was so far out of warranty it's not funny but he showed me today that not only dose customer service still exists but that it also will get repaid . As for I will tell this story many times before I doe I am sure of it . The day I was shown that small buisness is and can be great. And the prices appear to be better than Amazon anyway. Thanks again my boy is loving his new traxass stand corrected. Thank you for your ernest reply. And to anyone reading this take the time to read the whole thing. It has a good ending. I have an Erevo . I went in for a battery. They sold me the upgrade 2 batteries and the y adaptor. I ran the car maby twice and had issues. Granted I live an hr away. So next time I was in town I took the car in . Well they sold me a new remote and transmitter. After about 600 tries to bind the two I gave up. Next time I went that way I took it in. They said it was the vxl3 speed controll they sold me that I got maby 2 runs out of. Well if you want to talk to the owner good luck . I was informed that he has multiple businesses and trying to catch him would be by chance not schedual. By now there is no warranty on the upgrade. So it sits for another year while I cool off. The other day I went back in and bought another upgrade kit for the speed control I was told was bad. Went home and the same thing. So thanks hobby town jerks . It was exactly what I thought and assured otherwise . It was that cheap spectrum remote and recever you sold me. But I'm sure there is nothing you can do about it once again even though I'm right there in the computer and I even have the box it came in and obviously has 0 use just like the esc had 0 use . Well gess what ? Now the darn !! Batteries are so old they dont work either. Sticking your nose in the air isnt good customer service. Being a smart mouth isnt either. My son likes rc cars but if he didnt you would never see another penny from me . I cant stand zero customer service. Or at least help in the right direction. Get some better help if your not going to be there to keep your tellers from irritating the customers. Maby a genuine how can I help you. Not a hi what can I sell you that you might or might not need at a couple hundred bucks a visit to our lovely smart mouth establishment money pit that I know your gunna donate to today because theres nobody else around to be a jerk to you today sir. Well that's what I...

Ive been RC trucking for 5+ years Now, I Have Purchased 5 Different Trucks from the Kennewick Hobby town, And have Spent a lot of Money on Parts as well. A couple of Complete rebuilds all bought in single part Sales. I know that Ive spent at least 2500 dollars there in the last 2-3 Years. Wanted to let the public know that i will never spend another dollar in that shop. The service has Never been spectacular, but thats Not what bothers me. I Dont Care about Price or service, Im the type of Customer That just spends the Money and get what i want. Im Not One to sit and chat, I like to learn on my own, So it Never bothered me that the shop had bad service becuase I like to be left alone when Shoping. I Have a private track in my back yard where me and my buddies race in piece. Not to mention a couple of my buddies became customers at your store and bought trucks there becuase of me. Sunday sept. 22 I showed up at 4:58pm. I know your pushing it when theres only 2 minutes till close, but the doors were already locked. I looked in the window, there is two employees behind the cash register ringing up a guy whos purchasing a new rc truck. All I needed was a moter mount for a mini slash, as I own 4 of them and are constantly buying parts for them. I tried to yell and signal to the employees that i needed on singular part, instead i got got a stupid look, and what looked like to me, a bit of snickering. I felt pretty stupid. For spending so much Money in a store that doesnt give two F,s about there customers. How bout a greeting at the door, explaining that its agianst your policy to let cusomers in 2 minutes before you close you lazy M. F. Its not like there was a whole line of people at the door trying to get in ya dewsh. Maybe you could politly ask if I had something quik that I needed, Instead of leaving me hanging outside in the rain, feeling stupid for waisting my Gas to drive 15 Miles to give you my Money.So I wanted to let everybody know, that from now on i will be purchasing all my parts online. I will also do my best to let everybody I know not to shop in your store. Straight Rude. F...

Jeremy is a nice guy and will do his best to help people, very outstanding fellow. I wish I could say the same about the rest of the crew. Other than one or two individuals, the rest seem to be more glad to see you leaving the store than to help you. Should they absolutely have to answer any questions for you, you better double check with another source (the internet?) because some of the answers they fabricate (to get you out of the store as quick as possible) may not be entirely true/accurate.

As far as stock goes, I only go there for helis so that is what I will base my review on. If you are a beginner, the stock is great. They have small helis, big helis, coaxial helis, fixed pitch helis, collective pitch helis... you name it. They don't have much diversity on brands and most if not all of the helis are manufactured by Blade which are good if you are a beginner (personally, i think they are garbage). They don't carry any "top dollar" helis but they do carry a few, and I mean very few, parts for them. Anything you may be looking for that they don't have they can order to the store for about the same price you would pay to get them online. Shipping would also take about the same as an online order. It makes no difference to you if you order online yourself or have them order for you. If you want to support local businesses you might want to order through them. Personally, I don't feel like dealing with those above mentioned bone-heads so I order my own parts. I do go in there from time to time for a few small parts...