Ace Hardware of Kernersville — Local services in Kernersville

I have been shopping at this Ace since it opened approximately 5 years ago. I receive coupons from them for being a frequent shopper. Today I went there with coupon in hand to buy some christmas gifts. I had a nice middle aged man that checked my items out. I left the store and realized they forgot to scan my coupon. I approached the middle aged man again and told him what happened. I was not angry he was not angry just an honest mistake he was going to make right. Then suddenly a heavy set woman with large nose ring and heavily pierced eyebrows snatches the receipt from him. She had no vest on or badge I was wondering who she was? She very abruptly said I have to look at this so the cash drawers are not short this evening, I was told I cant randomly give you cash back. I told her what she owned me and it was just a simple manner. She told me I needed to be quiet while she figured this out. I then responded no need for attitude I did not have an attitude with her. She again told me to be quiet. I engaged her ignorance one last time. After 20 minutes of standing at the register I said, its just simple can I please just have what I am owed and leave. Her response you are getting $5.83 I had to tax this refund. I said when you already taxed me at a higher amount. She proceeded to have her attitude again. My reply to her was you must be related to someone who owns this store because no one would hire you to manage anything with your attitude . What would she do with a really difficult customer beat them up? My parting words to her, the owner may want to reconsider the management of this place. No nice store needs a screaming Karen in charge. She is yelling at me as I left the store. I waved my hand and told her to shut up. So much for looking forward to shopping at my favorite hometown hardware store. I feel sorry for the men and women who have to work under her direction. She is the type that believes snatching receipts from peoples hands and being nasty is the best management style. I suppose it makes her feel more powerful. Its ashamed that a once nice store meet a...

purchased a kerosene heater in case of emergency power outage BEFORE snowstorm. I read the online return policy before purchasing, which never stated the product could not be returned and product fell under the category of items that could be returned. The package was unopened when I tried to return it. They pointed out a small sign in the corner or the building stating that storm related purchased could not be returned and that they do not abide by the online return policy. Even though I had asked about the return policy when I purchased the item and was told I could return it within 30 days if it was in the original packaging and I had also received the online return policy, they refused to give me my money back. I will nit purchase anything from any Ace Hardware again. The sign should have been at the register in plain view where it could be seen by consumers. That's $140 out of a single mother of three's pocket that I will not be able to get back and was not needed, but I always try to prepare for emergencies in case I have to protect...

I went into Ace to day to exchange a worn out Craftsman ratchet wrench. I was told to find another one. I was unable to. I shared this with one of the associates. She offered to look up the part for me and maybe they could order a replacement. She then told another associate about my issue. The other person stated immediately that they didn't have it. I asked if they were just out of stock or didn't carry it. I was then given a phone number and told to call Craftsman. No one ever came out to see if maybe I overlooked the tool, nor did they seem interested in helping to resolve my issue. I went to Lowes and they promptly helped me get a replacement. Ace is usually more expensive than their larger competitors but I still shop there to support my neighbors. After today I'm not so sure I'll do that...