LoveShackFancy — Local services in Kiawah Island

This has been the most unprofessional transaction I have experienced with any retailer.

I was contacted by Ally, a LoveShackFancy representative, who offered me the opportunity to pre-order. She stated that if I did not make the purchase that day, I could miss out. I provided a detailed list of the items I wished to purchase and, at her request, sent my card information via text. I was subsequently charged nearly $600.

When my order arrived, it contained only four items — two of which were incorrect. I was told to wait for an additional warehouse shipment that never arrived. Despite multiple follow-ups with customer support, they had to request twice that Ally contact me, and only then was I offered a 20% discount on a future purchase as the “resolution.”

Given that Ally personally took my order, it was her responsibility to inform me of any stock issues or changes. I have been a loyal LoveShackFancy customer for years, and I find it deeply concerning that an employee is soliciting orders and requesting sensitive payment information via text message — a practice that is both unsecure and inappropriate.

This experience has resulted in a significant financial loss, a complete breach of trust, and a tarnished view of the brand. A nominal future discount does not begin to address the inconvenience, the errors, or the lack of transparency involved in this...

I had the best experience shopping at LoveShackFancy! The moment I walked in, I was greeted so warmly, and the staff made me feel truly special. They helped me find the perfect dress, and I couldn’t be happier with my purchase — it’s absolutely gorgeous! The store is beautiful, the atmosphere is so inviting, and the whole experience felt effortless and fun. I can’t wait to...

I took my wife and daughters to the store. The customer service there was above and beyond. Their attentiveness to my family was fantastic. Love Shack Fancy and the staff have gained some very...