Islands Mercantile — Local services in Kiawah Island

This was our second visit to the store. When we walked in, we were greeted by an older woman who was very nice at first. Ultimately, she began following my mother and I around the store. As we had previously purchased items there before, we were extremely confused as to why she was doing this. My mother decided to try clothes on and had multiple hangers and at this time, she was stalking her at the dressing rooms. I told her I liked a hat that was hanging higher than I could reach and she was extremely dismissive. “There’s hats in the smaller cubbies”, but I had kindly asked for help. She reluctantly grabbed the hat for me and i tried it on. At this moment, her eyes were on me like a hawk. At no point did my mother or I leave the store or hint at stealing the merchandise. We went up to the register to pay for our items and she had stopped paying attention to us. The young man at the counter was extremely helpful and rung up our items as well as helped us with any questions we had. After we had purchased the hat and a shirt, the older woman made a comment about us paying for the hat. Overall, it was an uncomfortable experience and we did not feel welcomed because of the lack of trust this woman had. As both my mother and I have years of experience in retail, we were taken aback by this behavior. My mother even made a point to say she had the receipt as proof that we purchased the hat. Great store, but poor treatment by this...

My go to shop when in Kiawah! I have been visiting the Island for 20+ years and this shop has the cutest merchandise. So many stickers and shirts to choose from! I also love how much merchandise they have in the clearance section. Most stores have ugly stuff on clearance but everything in this store is so cute! I love this entire store so much and stop in a few times when I am...

Manger Debbi is not a happy person. Rude as heck,and has no customer service skills. Their wifi went down and credit cards couldn't be used.. She got an attitude when a simple question was asked. You don't act like a tool when you have...