Winslow Salon — Local services in Kirkland

Horrible experience. I asked for my already warm blonde to be blended more and my roots that had super grown out fixed. I told them not to put toner on my hair out of fear of being turned ashy grey like a previous salon worker did at another place that had to refund me for wrecking my hair- and this lady does the SAME THING to me. Said she didn’t but hair doesn’t just magically get bleached and then turn dark ashy grey by itself. The other salon and hairstylist I went to who helped fix this was shocked and said it didn’t even look like my hair had anything done to it after $395. Which I had to fight for back, and after 4 days of waiting for the bank to release the funds, not the refund disappeared! So back to fighting with this and now just leaving a poor review because I’m done with this. The manager never got back to me about any of this either. They never called me back at least. Not a single apology from anyone especially the lady that did this. Not one “I’m sorry.” Not even sorry YOU feel you don’t like your hair, nothing. She of course couldn’t fix it till a day after my anniversary either, a date she knew for months was important to me. Turns me dark ashy grey on the top of my head, left most of my roots dark brown still, SPOTS in my hair, a still hard line in the back of my head which seems insane for $395, and still was saying it was a massive color correction as if my hair even still looked anything like it did in April (It’s July now) when I originally sent her pics trying to find a time to get it done. She acted like there was still green and blues in my hair, there wasn’t. If there was it was so insanely faded it was like 1% of a hue of anything, you can’t see anything that’s not just warm blonde in any pics of me from the last several months because that color has long washed out and I still got charged for this huge color correction. It’s funny that for $150 another lady was able to actually blend my hair much better, fixed most of my roots, she said it’s a work in progress which is way more acceptable for that price vs this salon not being able to even make a difference besides turning half my head ashy grey. Never again. I still can’t believe I couldn’t even get a basic apology even. I had messaged the lady who did this saying I was crying and washing my hair out with dish soap about 3am, I couldn’t sleep and was stressed over my hair being wrecked right before my anniversary with my partner- no remorse at all. Still swears it was just a gloss that didn’t tone.. the lady I saw to fix this said that’s not true at all and funny that a clarifying shampoo and dish soap DID get most of the dark ashy grey out- which would only happen if this WAS a toner that was used, which I specifically asked not to be used on me. And ashy grey of course. When I said warm blonde 100x. It feels almost like this was done on purpose to me. Idk how all this was some mistake especially after telling her the horror story of someone else doing all that to me and her even saying wow that’s not what you asked for at all! When seeing the ashy grey pics of me saying I had just wanted warm blonde. Then does that to me too. The lady I saw to fix this was shocked and couldn’t even understand how this was all done on accident…

First pic is before she touched my hair, second is after being turned an ashy grey, showing spots in my hair and the hard line, and how much dark brown is still left in my hair after $395 was spent. I come out ashy grey with spots and a hard line after all that money. And she said it was a work in progress still but took a whole before and after video acting proud of this. She let me leave with spots in my hair… When I showed them and the hard line in a message she seemed to ignore that even, again no apology and not even saying anything like Oh no I didn’t catch that Im sorry I’ll definitely fix that asap! Just kept seeming to say it’s a work in progress. All she did was grey up my already warm blonde and that seemed to...

Curly hair is not welcome at Winslow Salon!

Winslow Salon is a nightmare that keeps giving! From the moment you want to make an appointment to the moment you are lucky enough to leave. They don't answer their phone regularly or check their voicemail. (I know, what's that?) So to make an appointment you have to keep calling the salon hoping someone will answer or email the stylists directly hoping they will get back to you with their availability.

I was able to make an appointment with stylist Brittany .

I have medium length curly brown hair, and went in for a simple gray hair touch up which should have been around $85-$120 according to the receptionist.

During my appointment I told Brittany, I don't want my roots to be darker, just wanted a regular gray touch up to match the rest of my hair.

I ended up with 2 shades lighter (red tone) for my gray touch up. While she was drying my hair, I noticed the flaws immediately and I brought it to her attention. She argued with me, and said "it's fine!! It's the lighting in the salon". WTH!!

She charged me 175$ including tips, the reason for the extra charge? She found medium length curly hair challenging to blow dry! Also, there was never a discussion regarding the additional charge.

The next day, I tried to follow up with a manager or someone else at the salon, NO LUCK! There is not a manager available! They mentioned all the stylists are independent and the salon asks you to work with the stylist directly to resolve any issue. I asked for a refund, it was shut down, followed by a condescending email from Brittany saying I did what you ask me to do, and that I can come back and she can try to fix my hair if I show her a picture of the BROWN COLOR touch up I want. Dear Brittany, you don't need a picture, I want my roots-touch up to match the rest of my hair. CRAZY Concept I KNOW!

It seems to me the only color they can really do at Winslow Salon is blond highlights! Overall, if you have curly hair, brown hair, or have any other hair besides blond I strongly advise you to think twice before approaching. You never know what you will end up with.

Winslow Salon belongs to the 90s and not this decade, and that’s a good enough reason not to ever go to this salon!

REPLY to your Response : 8/15

I understand you don't have a refund policy, but a lot of places give you the option to have a redo with a different stylist. (NOT the same one, who messed up my hair BADLY, and OVER CHARGED me) . Again, I was over charged without a prior discussion. Not GOOD.

But from your email, it sounds like you are just saying it's me and not you guys.

Like I said, the Winslow Salon is a nightmare, that just keeps...

HELLO LOOK HERE!! I need everyone reading this to know this salon is so bad. Buckle up because this may be long. I’m not sorry though because this is important! I booked an appointment to go back to my natural color from blonde. It is important to note I booked with the same stylist that was at a different salon and then she moved to Winslow. That was my mistake, I’ll own that. This is where I might lose you but BEAR WITH ME!! Two months later I decided to do a bleach and tone at home with wella products. The bleach, developer, toner, the whole thing. It actually turned out incredible and I loved it, see the stupid picture of me with blonde hair that I uploaded lol. I did have to tone it often because I didn’t leave the bleach on my roots long enough (it was my first time doing it at home ok) so I wanted to give my hair a bit of a break and go back to my natural color for about 7 months. so when I booked with the same stylist (again my fault) I told her EVERYTHING about my at home bleach. What products I used, how I did it, etc. She told me absolutely she could help. I’m going to attach a photo of what I showed her and what I got. I even brought the wella bottles to the appointment so she could see. When I got to my appointment I said I totally understand if it wasn’t feasible. She verbatim said “oh yeah I can absolutely do that for you! No problem” And then I ended up looking like a copper penny with brown mixed in. See second photo. I expressed I wasn’t satisfied and I got the usual “oh it’s the lighting” so I went home gaslighted. I told the owner I would like a redo and told me she talked with my stylist and then she started blaming me telling me since I dyed it at home, it can be unpredictable. It’s actually funny because the owner is doing the same crap to everyone that complains in the comments lol. It was like pulling teeth asking to have a different stylist to fix it (I know that’s common practice but I expressed that I preferred to go to someone else, not the one who ruined my hair) but she eventually agreed. At my “fix” appointment I was there for 30 minutes and my hair didn’t look any different. So I went to 3 different salons to help me get the disgusting bronze out of my hair and every single one of them were convinced the first stylist grabbed the wrong bowl of color because it just didn’t make sense how they got that color. Even with me bleaching my hair at home. After three salons and $2,100 dollars later, it is finally fixed. All I can tell you now is go Industry Salon in Seattle. They did a color correction that didn’t seem possible. I’m going to see Tayler at Industry Salon for the rest of my...