KAY Jewelers — Local services in Kissimmee

My fiance purchased my engagement ring from this location and had the ring custom made. They sold him Neil Lane blue topaz stone for my halo which apparently aren't made for the ring he purchased! Since the day he proposed two of the stones have fallen out. The first one fell out the day he proposed. We had brought the ring back to a different store to have it resized and for the stone to be replaced. We gave the ring back October 29 and the promised return date was supposed to be November 14. That day comes and I go to pick it up and guess what.. they don't have it. I was told they needed to wait on a shipment of new stones and I would get my ring the following Tuesday being November 19. Okay whatever.. I wasn't happy about it but fine I'll have it Tuesday. Well Tuesday comes and we still hadn't received a call, so my fiance calls the store to see what's going on. He was told the ring was finished but they would call to see if we would get it that day or the next day. An hour later and they still haven't called back so I called back. The guy called the shop to find out and came back to tell me that they needed to wait on another shipment and now I wouldn't get my ring until FRIDAY! I'm sorry what? Why was my fiance JUST TOLD it was finished and now we won't get it til the end of the week. But wait.. it gets better. He goes to pick it up on Friday and when he got the ring back you can clearly tell that it was altered. They had to use more white gold over top of the stone in order to keep it in place which they should have told us before they did it because now you can barely tell that the blue stone is there. It's not uniform with the rest of the ring. THEN while my fiance was still at the store as he went to put the ring back in the case ANOTHER stone fell out. That's when he was told that these stones weren't meant for this type of ring. WHY would you say that you can make this ring when you CAN"T. This should have never been sold like this and we feel lied to and scammed. At this point, we just want our money back so we can go elsewhere. I will never go back to another Kay's for ANY reason. I highly recommend going to a little mom and pop shop that will not lie to you just for a sale. Don't get me wrong, the manager that we've been working at a different store has been extremely...

Kay Jewlers at the Loop In Kissimmee, Florida. My fiancé has had to deal with these people about my engagement ring since mid December 2018. He was working with an employee who was eventually fired, she promised he would have my Neil Lane engagement ring with yellow diamonds by Christmas. Didn’t happen, then it was by New Year’s Eve, he had a huge really thought out proposal and had to go to Walmart for a “filler”, because you guessed it, wasn’t ready yet! They told him by 3 pm it would be ready, we go to pick it up later that night. Ring was ready but had no yellow diamonds. They blamed the other girl and said she never ordered them. We order them December 31st and was told to wait 2-3 weeks. We wait, go in to get the ring set with yellow diamonds. . . No yellow diamonds, but manager claims she ordered them and it’s going to take 4-5 weeks now. Are we being punked? Here we are end of February and manager tells us diamonds are coming in Friday, but she wants to take care of us so please come in Sunday. Today is Sunday, my fiancé calls and the girl on the phone says there’s no manager here and no yellow diamonds. We get a call back to come and drop the ring off and they will have it back to us by Monday. Low and behold it wasn’t ready on Monday, today is Tuesday and I’m on my way up there now. This is place is such a hot mess and management should be fired. Completely unacceptable especially if you spend over $4,000! Such a horrible experience and now we are doing everything we can to make sure no we know spends their money in this store. HORRIBLE HORRIBLE HORRIBLE and sad excuse for customer service! They should be ashamed...

I went to get my daughter’s ears pierced for the first time. I called in advance and I spoke to Abigail. She sounded very friendly and she also told me that she’s the one who’s making piercings. After I filled all the paperwork necessary my family and I were waiting for Abigail to finish helping another customer. While waiting, my co parent and I started looking for a nice piece of jewelry. While looking we’ve been “helped” by another representative of the jewelry store. My coparent and I were looking at some piece, the representative. I was honest and I expressed my opinion: “ I like it, but I don’t love it”. The representative got aggressive and said:” I’ll show you something you’ll like, but you’re not going to like the price!” I said to myself: “maybe he has an aggressive style”. Another interaction with the guy, I was going to pay for the ear piercings. The rep got very sarcastic. I told the representative that I didn’t like how he’s been treating me. His answer was playing voiceless and just say:”Whaaat?” I decided to wait for Abigail and also pay with her. I’ve asked my co parent and she confirmed that the representative was sarcastic and rude with other clients as well, not only with me. I approached another rep and I asked what’s the name of the rep. The representative that was aggressive, sarcastic and rude told me that his name is Jeff and he’s the store manager. Later I saw him handling the iPads pretty well. I think he should stick to that. Definitely not a pleasant experience with Jeff the...