Ross Dress for Less — Local services in Kissimmee

I'd been to several Ross's with friends and family, however I'd never really looked around or bought anything for myself. When my family and I were out today doing some shopping we decided to stop by this Ross. It wasn't the one I'd intended to go to, but at the moment it was the closest one.

Upon walking in the place is extremely dirty, which I can usually overlook if there is quality service and products, but there wasn't. My family and I had no customer service once so ever, and every time we'd go to seek out help there were no employees to be found, the two we did find were talking amongst themselves with little regard to my family seeking help. When asked where their plus size section could be found one of the women responded with, "We don't offer plus size," before going back to her conversation with the other employee.

Later on we found pieces of clothing that were plus size, we had to sift through very unorganized spots, but we found it. All sorts of items laid on the ground and in the pathways for walking in the store. The right sizes were never in their destined spots, finding size 4's and 8's in spots designed for size 18/20.

Even though this can't really be helped I feel it needs to be mentioned; the people I encountered in there were rude. As I was walking I had a child push the basket on to my heels several times, when I looked back the mother stared at me, but did nothing to stop her child from pushing the basket into me. No one would let me get through an isle even as I said excuse me several times. Another woman and her friend ran through the isle with their basket and knocked into another customer. It's not the ideal environment anyone should want to shop in.

Next time I will go to the one...

its been 2 years ago but i never going to forget the horrible experience i had they treat me like trash , i went to fitting room and tried on some clothes and then i gave back the cloths i didnt want it to to clerk she immediately yelled on me m'am put the cloths to hangers with attitude and i had my baby in strollers i had put hangets back to the cloths but it wasnt perfect when she refused to take the clothes back i put them because i was pushing my baby stroller with one hand , she got upset and she didnt know my husband was with me and he head her saying the b word to me he asked me is she talking to you because she just said b* then i requested to see manager i told him what happened she keep following me with a lot of other employees and keep defending her self, i was trying to explain what happened and then another employee said stop screaming you are no body i request customer service number and called i waited for the district manager to call me like they said he never call then icall back after 2 days he called me and told him what happened and he never said sorry he actually tel me that im the one who said you are no body to the clerk i told him to check the camiras he said he is going to do but he never called me back , i remember this today and i cried because its still...

12 October 3:10 pm, after 2 days by my purchase i ask for my money back,because i buy some chocolates and they didn’t were good,i bought 3 packets of 3 dollars each one,and just one i tried to change or get my money back..They say”we don’t package food baby” so i tried to find a solution,and purpose to give me others but check before inside if they are good and then go out,and she close any possible solution and say “No,we can’t do that” so i ask why they void things that customers use for a month and they costs like 20 dollars and up and for chocolates that costs 3 dollars (i bought 3 of them,as other 2 were good) they don’t change,so last thing i did is show my entire things,shoes,pants and shirt,everything purchased at this Ross!So if they prefer to lose customers for voids of 3 dollars is their decision,specially the lady called Carmen.I think managers must to see every situation about others points of view..So i lose a 3 dollar chocolate package and you lose one frequent customer. I’m manager too in a restaurant and every customer that isn’t happy i try to find a solution or talk to them and explain very respectful,not like her very rude and direct.Next time i think she will think about it,lose 3 dollars chocolates or lose my job and a...