Walgreens — Local services in Knightdale

The staff at this store is the most rude and incompetent group of people I have ever meet. I have had multiple instances at this store over the past few years, but always just overlooked it. Today some say was the straw that broke the camels back. I was at the window to get 5 prescription called in by 2 different doctors. I was told that three of them had to be filled 4 days later so I understand that this is the insurance, but I have been out of one of those prescription for more than 2 weeks. So someone is in the wrong there but that's doesn't matter to me I'll do without because not essential, so not a problem but the other two I really need. I was at the window at 4:30 and was told the two I could pickup was out of stock by a new guy I had never seen before. He looked lost finally another employee came to assist him but still told it was out of stock. I drove home 30 minute trip to find our that they texted my wife that at 4:25 that one of prescriptions was ready for pickup. So I went back to pick it up and bring to there attention what happen. When I asked to Speak to a manager she smiled and said that the manager wasn't there. So I told her the situation, her excuse was he was new. I said ok but not an excuse because he was assist by a long time employee. I suggested that maybe he needs more training or to be monitored. So I asked her could that 1 prescription could be forwarded to another store while she was looking for the one that they had. She turns around and tells me that I can figure out who has it on my own and tells me if I keep talking she wasn't going to give me the prescription that she had in her hand like she was God. This is not the first time we've had problems over the past years, but it will be the last as I will never return. I look forward to sharing my story with everyone I know and anyone else who...

Get it together. People should not have to wait an hour plus in line for their medication especially after returning multiple times in one day and being told “come back in 20 minutes and it will be ready” to then be told their medication is still not ready. This happens to me all the time. The woman in front of me waited for an hour in line after already waiting an hour earlier in the day to be told to return soon and her medications would be ready. She waited with her baby for over two hours at your location and she was told her medication was still not ready. By the time I left (without all my medications you said would be ready after two days and multiple trips to this location) she still was there waiting for her prescriptions!

And while some of the pharmacy staff here is pleasant, others have serious attitude problems and are consistently rude and judgmental. Thank you to those of you who keep that smile on your face while dealing with all of this. To the manager and cooperate Walgreens - your staff should not have to work under these conditions. As much as it’s not acceptable to have rude staff members, I think most of us would be pretty miserable working non-stop and dealing with customers who are upset all day about the company’s disregard for its customers. Increase your staff, expand locations in this area or just find a better system. This...

Edited to add: I'm trying to switch to CVS and I can't for the life of me get Walgreens to send my RXs over there. I've tried using CVS' online form, having CVS call them and request the transfer, even going in to the pharmacy and standing there while the pharmacy faxes them over to CVS - only to find out they only transferred about half of them. I have no idea how to get my prescriptions sent there. If you use Walgreens, it seems it's a lifetime commitment.

This pharmacy is a mess. They often don't have the prescriptions in stock so you have to wait a few (or more) days for them to get them. When they do have them, if they have any kind of trouble with insurance, don't expect them to notify you. They just don't refill your prescription and drop it off your list of requested medications. Call in to find out why and they won't know why but will submit the prescription again. Only to have it not filled and dropped off your list again. Trying to get through by phone is downright painful. Most of the time when I call in (during business hours, not peak pharmacy times), I could stay on hold for hours and still be "there are more than 3 callers ahead of you." The people working there are nice enough, they are just totally unprepared to be a pharmacy. Go across the street to CVS. You'll save yourself a...