O'Reilly Auto Parts — Local services in Knox

TLDR: want to get a project done. Head to the store ask for Steve and talk to him about what you're planning and he will guide you in a kind way to get everything to complete your summer project.

I get the motivation to work on the ideas for projects I had planned on doing in the summer months. With only my hands and a 3 pound mass located in my skull I on average frequent this store and this exact location.

NGL:I have never had one fleeting moment feeling as in the staff looked/talked down to me or belittled me for my lack of knowledge in the field of automotive technology. Though my knowledge Maybe lax at times I still enjoy the kind demeanor I get...

Poor customer service!!! Employees need a lot of training. Poor management not able to recognize the reason for them is to provide quality service. The orellys franchise deserves and expect the very best. Any other and been to many store location you do not see the condition being 1st the appearances of-the employee . 2nd attitude this location believed the employee needed sleep.or a motivation pill?. This had not happen just one time this had happen some type of poor service 2 other times. I hope this location recognize their short coming. Good luck!!! Back again today to pick up parts orders. Wrong part again!!! Time to switch to competition...

I needed a PCM for my truck so I stopped here and they found the part I needed but had to submit a customer request to make sure they could get that particular PCM. So I gave them my name, phone number and address and they submitted the request. 2 days go by and I didn't hear anything so I stopped by again. They look it up and found out that they can't get that PCM. No phone call to let me know or anything. So now my truck has been down 2 full days more than it needed to be, all because they couldn't make a simple phone call to let me know they couldn't get the part. That's absolutely no way to...