Aaron's Rent To Own — Local services in Kochville Township

Leased a tv bundle. Showed up OBVIOUSLY used (wasn't home when delivered), but was expecting new considering I was paying full price and wasn't informed that I'd be receiving the previously leased floor model. I had also made it a point, because I know how they can operate, that I wanted new merchandise. I had previously returned a couch because it was breaking down after only a few months. They still have it, "managers special", the same price I was paying brand new!

Sound bar was delivered with no remote. Tried programming 3 different Universal's and nothing. Tried using Bluetooth, and nothing. Wife calls and they don't have any other sound bars available. What kind of electronic store doesn't carry electronics in stock?

Said they could have it back, I'll buy a new one outright.

They took $5 a month off a 12 month lease. Seriously?! $60 off a $540 retail sound bar, NEW! So I'm supposed to pay the remaining $490 plus interest on a piece of faulty, previously owned equipment I had to return.

Went to watch a Blue Ray, remote didn't work. Said they'd send someone right away to swap it out. About time some descent customer service.

They bring me a much smaller Blue Ray player, and no updated lease. How do I know they didn't take a $250 Blue Ray from me, and leave a $150 player, still charging me for the more expensive one?!

Am still waiting for a call from the manager, as everyone in the store at the time was absolutely useless!

Update on the Blue Ray replacement. My mistake, it isn't a $150 player.....it's $65.78...

Our TV was damaged during our relocation and we needed a new one ASAP. After having a nearly week long, awful experience with the online store and customer service reps we were asked to come into the store to verify some information. Honestly, we expected to go in and leave frustrated, annoyed, and never doing business with this company again—we almost just called off our TV buying venture altogether. I’m so glad we decided to go into the store and give them a shot. The staff was friendly, helpful, and very caring of our concerns with our previous experiences. They explained the “why” behind some of the issues we were having (this alone was more than five days, multiple calls—including being hung up on—and customer service ever did) and went above and beyond to make it right and ensure we would be taken care of to the best of their ability. We were able to leave the store within a more than reasonable time with a brand new TV being delivered the next day. Our TV was delivered and installed the next morning and we couldn’t be happier. Thank you, Aaron’s, for turning our...

Prior Issue was resolved. 4 years ago.

I wish the store would ld improve its communication. This store specifically doesn't contact me back when Identity verification needs to be done. Instead leaves orders placed online pending until the order gets canceled. Still waiting for the store to schedule delivery of a Couch after letting the last order I placed caceled June 5th 2025 a TV order never heard back about deliver and canceled the order. Paid for a new TV then June 28th online order for a couch. Paid $100 and I'm still waiting for Aaron's bay Rd to schedule delivery or even tell me a status as calling this number never gets answered and the answering machine says calling restrictions are preventing this call after ringing for over 10 mins. I paid off a agreement in June 2025 and since trying to order anything since. Its been frustrating. I have been with Aaron's since Johnson City TN in 2012. I pay my agreements and I am confused why now that I use this store there is so...