Xfinity Store by Comcast — Local services in Kokomo

Boi let me tell you. So 6am 7/24/23 my phone screen goes black on the way to work. I turn around because that is my only form of communication at work with my wife. Go to the store located at the Markland mall. I speak with Isiah about the issue. He hooks me up with the insurance number. I call the insurance and they tell me to file the claim online. We go to online portion and it says speak with an xfinity representative. So we go back to the store to talk to an employee.(not Isiah) so at this point we explain to the rep what's going on and he says "lets file a claim in store" to which we had no idea what the employee was doing behind the scene. The employee went through all the options for the insurance claim and the insurance wouldn't allow the xfinity employee to submit a claim because the purchase date was within 1 year for the factory warranty. The insurance screen displayed this information in red text bared off at the top of the screen. The employee intentionally disregarded this text and went to the final claim option. Smash or intentionally broken. Which to no surprise the insurance accepted the claim instantly. So now I have to schedule an appointment with their "Approved" repair specs. They say the part is 1.5 days out. ok I get that. So I take the phone in when it arrives. They say 3 hours for LCD repair. I get a call that the phone is ready and ok. We pick the phone up only to find out they didn't repair it because the insurance claim was wrong! The phone was deemed unrepairable. So I asked what that meant. They said call insurance tell them its wrong claim and get ahold of xfinity to replace phone. So we call insurance and they say " The repair warranty doesn't cover the repair required for the device because it is within 1 year of purchase. So they say call Samsung. WELL TO MY SURPRISE THEY CANT FIX IT!!!! All because a 3rd party vendor OPENED THE PHONE!! Voiding the warranty for Samsung. So at this point we go back to the store and the SAME EMPLOYEE has the nerve to say once we walked in "Are you here to buy that new phone or do you wanna add a 3rd line to your 2 and pay for 2 phones?" BOI!!!! UNHINGED! I call CUSTOMER SUPPORT!!! I ask the rep for a supervisor or to speak to HR. THIS MAN SAID WHAT IS HR?!?!!?!? CUSTOMER SUPPORT!!!! When I asked for their supervisors phone number the dude gave me a AI generated phone number with a prompt... Take it as you wish but we're going in tomorrow morning to request services once more. Over the last 3 days I've used $200 in fuel and 8 1/2 hours of driving between everything for a phone that needed replaced in the beginning... I hope this gets to the right person in the right seat...

Xfinity is a shockingly dishonest provider and should be avoided at all costs

I called Xfinity to give their services a try. I currently have Starlink at my home and have purchased a home in a nearby city. I spoke with an Xfinity agent on which services were offered and their pricing. I selected Internet services and cable TV. The agent advised that for $25 I could get a 30day trial and make the decision in 30 days as to which services I wanted to make permanent. The equipment arrived several days later and was simple to self instll. The cable TV was difficult and I was never able to set it up. So I called back about 11 days after setting up my account to cancel the TV portion. At this time the agent told me I could pay only for the internet service. However the 30 day trial was only a week or so in. Yet Xfinity charged me an additional $208 (plus the initial $25 for the trial) on that day. I told them I felt this was baot and switch and the agent agreed and promised a ticket was now raised for refund of the $208. 2 weeks later I still have not received a refund and have not received any communication with Xfinity. So, I called Xfinity tonight, was put on hold for nearly 20 minutes, and then told there is no such thing as a trial period, the refund ticket was rejected, and they did not care if I stayed with Xfinity or not. There would be no further compensation. The agent said she didn’t care what was promised and did not care if I took my business elsewhere. I will be transferring my Starlink services to my new home and canceling the Xfinity Internet services in the next days. I really expected more from Xfinity. But most businesses have taken the low road, deceit, apathy, and unethical practices these days....

Terrible service. When your Internet goes down and you attempt to call them to get it fixed you will be on hold for hours just for someone to pick up the phone. And then when they do fix it. it can easily break again and it’s a very long process just to get someone to come back and fix it again. When you finally had enough and you decide to cancel the service it is very hard for them to stop sending you bills. I had returned my equipment back in January 2022, but they were unable to cancel my service until March 2022 due to the contract I signed. But I continue to get bills from them every month, since July 2022.

when you call their customer service you’ll be on hold for hours.they say that they fixed it and your no longer with them and they’ll stop sending you bills but the next month you get another bill. You can attempt to go into the store to explain that you have canceled the service back in March 2022, but your still getting bills from them. the store employees will say yes it’s fixed you’ll no longer get bills from them but the next month there’s another Comcast bill for a service your no longer getting and now you’re being sent to collections, even though you cancel their service back in March 2022!

Make sure You also keep the receipt they give you when you return the equipment or you’ll also be accused of stealing...