CPR Cell Phone Repair — Local services in La Habra

Horrible experience we were sent to them by Assurant so I don't know who's worse the horrendous service they gave or the fact that Assurant uses them. So here's what happened we went in for a simple screen replacement the installer did a pre-inspection of the phone to ensure it was in working condition he checked the camera, he checked the phone itself determined it was in working order and just had a crack in the glass. He then told us it would take around 30 minutes, 3 hours later gave my wife the phone and told her the phone is not responding when my wife asked what does that mean he said your phone is not working and he would make a note on the account that the phone would need to be replaced by Assurant and there is nothing they could do. When my wife got home I looked at her phone and realized the tray for the SD card and sim card was missing when I called the store they said oh we tried to call her to let her know it wasn't in there I asked how would she answer her phone is broke so I had to drive back 26 miles to get her items back. In the mean time they lied on the work order and said to Assurant that there was additional damage than just the crack and so that's why they couldn't do the screen replacement when it was CPR repair guy who broke it and when I got back to the store I advised them that they lied on the work order and they admitted that there was nothing wrong with it when I gave it to them and they don't know what happened to the device. So I asked them what are you going to do and they said there's nothing they can do. Then they told me to go and find a repair place and they will reimburse me if they can fix it for under $100 but I had to do all the foot work. This place gives horrible customer service and horrible technical services. You have been warned do not go here for screen repairs you may come out with a...

I have Assurance insurance for my cell phone device. I made an appointment to come in to the store to get my screen replaced. They told me to come back in an hour and a half. When I came back an hour and a half later, they told me that they had dismantled my phone, and that, unfortunately, my part never came in, so they had to put my phone back together. I was so upset because they could have checked before they even took my phone to see if they had the particular screen from my phone. Now I’ve wasted gas, mileage, and time that I waited for my phone to be fixed. I called a couple of days later to see if my part came in and I was told it had come in. I made an appointment to come back the following day. When I came back to the store, I was told that my part never came in, but that they had a different color Phone part that they could switch out my screen with. I was told to come back in an hour to which I let them know I’d sit in my car in the parking lot to wait just in case something went wrong and I needed to come back right away when I received my phone back, the ringer and the vibrate did not sound the same. My phone rattles. It was a very sloppy repair . I would not recommend this place to...

My sons iPad was brought in to this business on Aughts 31st with a cracked screen. After asking and asking if it was ready it was returned to me on Sept15th. The iPad was locked and couldn’t be restarted unless it was done through iTunes. Finally got it unlocked and the iPad was is now “ghosting”. I called them and the worker said bring it back. My son brought it back and was told “easy fix”. Another week went by and after asking and asking, they finally responded and said they can’t fix it. I got there and the owner is now on the phone (speaker), when I tell him I want my money back he says “I’m can’t loose on this so I can give you back 30%! Or I’ll put your screen back”. This is how I got my iPad back, and I’m not even sure it’s the original screen, after almost a month all he could say was “how do I know it wasn’t ghosting before? And I’m not giving you your money back” bad business person! Awful! Owner only cares about the money. If I could rate this business a negative...