Sandra - Nasty owner! I havebeen a loyal customer here dor 10+ years. Today I ordered by phone for pick up 3 boba drinks and some donuts. When we picked up our order my vanilla bean drink was done all wrong and it tastes like a nasty coffee flavor. So my turn went back in the shop to ask for a redo. Sandra charges my daughter another $6.25 to do a redo of the drink! My daughter explained the drink was done wrong and Sandra intimidated her to pay another $6.25. So my daughter paid it to avoid conflict. My daughter came back to me with the drink looking really upset. She told me what happened. I marched right back in there and told Sandra she took advantage of my teen daughter by charging her twice to correct a drink that we already paid for. She ARGUED with me. Then she reluctantly took out $6.25 fromher cash register and sneered at me. She then threatened me to never come back to her shop again and I was no longer a customer. Wow. So she spins it by charging us for another drink to replace the one she did incorrectly. Sandra, you are a terrible Business owner. You are fired!
One other episode 2 years ago that she did was she gave away my special order prepaid Valentines Donuts to someone else the morning I was supposed to pick them up. I gave her a other chance after she did that. After this incident I needed to post this review.
After spending hundreds of dollars over the years at this shop, I will be finding a new...
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