T-Mobile Authorized Retailer — Local services in La Mesa

I will never use this store again. I wanted to upgrade to the new galaxy so I went in to figure out which one I wanted. The man, whose name I dont remember (half blonde hair and tattoos, whom has no customer service) showed me each phone but recommend the 10+. Not even a week later I was having network issues but I thought I would give it time to work itself out. It did not, my phone is always on roaming, I have to call out multiple times and when it does go through it will drop the call. My pandora and social media doesn't work unless I'm on wifi (I have unlimited data). When I went in I spoke to stephanie, who told me all I had to do was update my PRL and phones profile. This did work but for all of 30 minutes. I went in and spoke to another man who told me that these phones were having these issues since it came out. Really wish I knew that when I was originally looking at it, not just something to get me to get that phone. Of course, I was annoyed at the situation but I remained calm and understanding. I was told I had to drive to mission valley to another sprint store because they would be able to help me more than the grossmont location. So I drove over, only to be told that the location I got the phone from was the only location that could help me because that's where I purchased it. At this point, I'm getting super frustrated. I go in a 3rd time to talk about exchanging the phone but was told there was no promise the new phone wouldnt do the same thing and that there should be updates coming out that would fix the problem. So I dropped it, I was mad and obviously wasnt going to get any help from them. Well then my mom called me and said it went straight to voicemail and when it did it said the Verizon customer couldn't be reached. This was obviously concerning seeing as I have sprint. I called in and spoke to stephanie again who said she would reach out to someone and give me a call but it would take some time but give her and hour and a half. No call. I went in the next day, which was a Wednesday and apparently it was her day off. I spoke with the same man who recommended the phone to me, whom when explaining what was going on didnt understand what I needed from them. He had terrible customer service and a "you're inconveniencing me" attitude. I asked if he could leave her a note to call me with an update. It is now Saturday and I have not received ANY kind of call or email. I will never go back to this location. If you want terrible service this is the...

I never received my rewards and no one at the sprint store where I got the service wants to help, I was told when I got the service back on July 2019 to get 500 dollars in accessories and I was going to receive a store credit to pay for them and paid almost 300 dollars in taxes, however the rewards were never received and sprint continues to charge me for the accessories every month, I do not know what else to do as the employees at the Grossmont sprint store are not willing to help and they only say they are not responsible for what it happened when I got the service because they were not working there, in the mean time my bill is higher than I was promised and I been with the service for 5 months now, went back on September 14 to give it some time for the processes to be completed and they told me I was actually never registered, so they finally enrolled me and was told to wait another 5 to 7 weeks to get the reward to pay the accessories now it’s being again almost 3 months since then and I am still paying for accessories I never even wanted in the first place but I was told it was part of the deal and I needed to get them, can someone help, I am getting to the point of considering filing a legal complaint since this fraud and false...

Pros and Cons developed while being "helped" by an employee named Steve.

Pros: -Walked into the store and was greeted and asked if I needed any help.

-Offered me a lower priced unlimited plan.

Cons: -Wanted me to switch my number for a lower down payment.

-Wanted me to apply for an extra $8.60 a week for some package that I didn't need to lower my down payment but pay more monthly.

-I wanted an IPhone 6s Plus, Steve told me nobody in San Diego county has it except a store that carried a 16GB when I wanted a 64GB.

-Kept pushing the IPhone 7 even when I told him I wanted a 6s Plus (I understand it just came out and he's a salesman but I stated I wanted the 6s Plus).

-I said I wanted to go to a different retailer and he stated that I didn't want to and that I should just buy a phone at his store.

SANTEE SPRINT STORE

Pros: -Very friendly, was greeted and helped immediately by associates named Roni and Veronica.

-Had an IPhone 6s Plus in black, like what I wanted (Remember when Steve said nobody had it?)

-Lowered my monthly payments and got me out of the store in less than 15 minutes.

I have nothing but good things to say about the Santee...