Marshalls — Local services in Lacey

The racial profiling here isn't meant to deter theft, it's meant to deter blacks from shopping.

This is not the first review of this nature, nor will it be the last.

Many times I've shopped here and been followed by aimless employees shuffling through the rack I'm on or standing 2 feet next to me staring at me then at the ceiling. They've been white non Hispanic, white Hispanic, Asian, and black and white biracial employees.

But a year ago there was an awesome team of a store manager blonde white woman, a bald white man, and a kind African black man that were genuinely kind to me, I came back so much so I shopped enough to sign up for the Credit Card! With them around I chose to believe there were just a few bad apples.

Yesterday afternoon I got to experience the most aggressive profiling I've ever had! All right at Marshalls in Lacey Washington.

Employee 1 greeted me and seemed to happily answer my questions about after Christmas clearance. Employee 1 and Employee 2 both shared there was valentines day stock out now,however. Everything seemed fine at this point.

That same employee 2 went on to glare at me following me face to face on the other side of the rack. Every step I took to the right he/they took to the right. No coversation, no shuffling though the rack, no ceiling staring: just glaring at me.

I looked for a black cashmere sweater and that same employee 2 came over and stood there. Not folding not, not straightening just again glaring at me.

I went to look at the women's athletic clothes and employee 3 shopped through a rack across from me and as I neared the same rack he/they was/were shuffling/. He let out a sarcastic "oh sorry I'm in you're way" followed by a smirk. He/They moved a couple racks down and stared at me.

I went to the fitting room. Employee 4 greeted me and gave me a numbers soon as I got in to the fitting room, that employee began sliding a swiffer broom under the wall of a neighboring fitting room. Cleaning is standard procedure sure, but I've never had someone sweep the fitting room I'm trying on clothes in while I'm still in it. thankfully I stepped out of the way before my shoes got covered in the dust.

My benefit of the doubt self still overlooked these as individuals with issues rather than a Marshalls anti-black commitment.

So I went to the checkout with what fit: a navy robe with pink piping, a groovy Christmas sweater and some much needed Clinique makeup remover.

I patiently waited in line listening to the checkstand full of cashiers greet every customer "hi how are you today" etc.

I walked up and employee 5 wouldn't say anything to me. She/They had just greeted and conversed with a previous non-black customer. No hello, no "do you need a bag" (which I didn't as I had reusables). She wouldn't make eye contact.

I smiled patiently and waited 2 minutes. Instead she continued to talk to non-black coworkers (who also offered no customer service to anyone black) while ringing the items I put on the counter.

That's when I decided, if you're only capable of greeting white skinned people, you're probably only interested in white skinned people's green dollars.

I left their items right at the checkstand and quietly pushed my cart toward where I'd gotten it

Employee 1 smirked, met me halfway to the cart return area and said "I'll take that [cart]." and sarcastically said "have a nice day".

I smiled, shook my head, said aloud "ok Marshall's I got it you don't want black customers" and walked myself across the street to Kohl's where customer service is provided for black people and white people alike.

I don't know if Marshalls is an official sponsor for the Norwest Front or if it's just that usual Thurston County commitment, but I do know I'll never be back. :)

Thank you, Marshalls of Lacey...

Be forewarned, you’re not getting top of the line products when you shop here. As a whole, the company is a dumping ground for other company’s that couldn’t sell the same items. You may find a gem here and there but it won’t ever be anything you see on social media. THIS store in particular is a prime example. I bought two of these items and both of the boxes were damaged. I asked at the register if they could discount the products because the boxes were damaged (so much so that they had to tape the boxes) and the manager (or who was said to be the manager) said that they couldn’t discount because the boxes were damaged but only if the actual product was damaged. This didn’t make sense to me. I asked if they had more in stock and the sales associate (very sweet girl) and the manager both stated that all products were put out onto the floor. Interesting location. I have been to better, upkept Marshalls but this one in particular is a poor representation of a place to actually spend your money. It’s below the bar of even Facebook marketplace...

I did not patronize Marshalls I believe I stopped it here just to make a phone call so I can't read it I've only been in a Marshalls one time and what I remember is they have a nice selection of clothing and personal attire stuff what else I don't know my wife likes to go to Marshalls she said she can save money I'm not sure and she has passed away I cannot ask her. So that's going to be up to you to go to Marshalls and maybe you can give it more than a one-star I only gave her a one star because I did not go in and I wanted to say something about going there to get this off my phone I know that sounds trivial. Anyway you stay safe have happy travels and treat yourself and go to Marshalls and you rate it give them more than one star I only did it to get it off my phone that sounds bad doesn't it. Anyway you have safe travels stay...