O'Reilly Auto Parts — Local services in Lafayette

If I could get no stars I would. Last week I walked in to get a replacement break light for my car. Had taken the old one out to make sure I get the correct Item before paying and leaving the store. Things started great walked in and the person behind the counter ask If he can help. He pointed me to the lightbulbs. Then he walks over to me to help he says the single filament bulbs are here and I said It’s a running and brake light he says oh and grabs a blub from the far end and says here you go and hands me a $8 set of blubs. Not once did he ask to see the light I was holding in my hand. I take the one he handed me and looked for verify It’s the correct one. He says rudely okay go ahead and check but It’s the right one and walks off. The connector on the bulb was not the push on and twist like the one I removed from my car. Checked the old light and It had the number 1157 so I located that one on the rack and verified that It’s the correct connection and dual filament blub. This one Is $5. I go up and checkout with someone else cause he was busy and go out and Install and test the light which works fine. 10 minutes late I call to talk to the manager to report my experience to them and offer some advice that being help Is good however just picking any Item and handing It to a person and telling them It’s the Item they need without even looking at the Item in question Is not helpful. The person who helped me answered the call and I asked for a manager and he stated that he was the manager. I tried to explain that I did appreciate the help but It the end It was not helpful and could have cause me to have to return. It was rude and didn’t care so I asked for the corporate number and he said If you want to get that you will have to look It up online.

long story short near me work Is this store and an Auto Zone. I will be going to Auto...

I would like to say I'm leaving this high review not just for the general public but for the management who leads this franchise I went into the Lafayette Colorado store on Sunday the 21st of January It was snowing out and I was in desperate need to get new windshield wipers for my 2019 Kia A young man by the name of Steven came over and not only helped me but was genuinely sincere to make sure I got the best product they had on the shelf Not only did he help me pick out the best windshield wipers I could get for my car he made sure the remaining customers in the store were being helped by other associates so he could come out in the snow and help me assemble the wipers on my car Honestly I've spent 40 plus years and retail management and I would just like to make sure this young man gets the credit deserved for a job well done and outstanding...

Horrible customer service front desk only had one person there this morning on Saturday couldn't even tell me the answers to my questions was very disrespectful I plan on taking further action so he no longer works there it is ridiculous that people have jobs but don't have no customer service and they leave people like that up to no good and just be aware of a guy with long black hair very disrespectful he'll talk to you and won't even let you talk he'll talk over you very disrespectful God bless whoever hired this man...... Ask to speak to a manager four times he said he was only one there refused to even help my needs as a customer service representative how pathetic.... I've been coming here for my business work for over 10 years and I will no longer do business with this O'Reilly's I...