I find it necessary to share my recent frustrating experience with Ortho Mattress and their warranty service, in the hopes that others can make a more informed decision before purchasing from this company.
I bought a mattress and bed frame from Ortho Mattress and, unfortunately, the bed frame broke within the warranty period. Naturally, I contacted the company for a resolution, but was taken aback when I was charged $60 for an inspection of the faulty frame. A cost I was never informed of and one I believed would be covered under the warranty.
The disappointment continued as I was later notified that I would be required to pay an additional $99.99 for the delivery and installation of the repair part. I was stunned. I had naively thought that the purpose of a warranty was to safeguard customers from such unforeseen costs.
These charges feel like hidden traps, strategically placed to extract more money from customers post-sale. I have been left feeling scammed and disregarded as a customer.
The sum of my experience is this: I am essentially being asked to pay again for a product that should have been built to last in the first place. This so-called warranty seems to be a ruse rather than a service intended to protect the consumer.
I urge anyone considering a purchase from Ortho Mattress to be aware of these potential hidden costs. It is my belief that there are other mattress companies out there that offer not only high-quality products but also genuinely care about their customers and uphold the true meaning of a product warranty.
Sadly, I cannot recommend Ortho Mattress. The initial quality of the mattress was satisfactory, but the after-sale service has been nothing short of disappointing. This experience has left me with a sense of regret and I hope that my review can help prevent similar experiences for others.
Ortho Mattress, I sincerely implore you to reconsider your warranty terms and the manner in which you handle post-sale service. A good product is not just about comfort and durability, it's about customer...
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