Ortho Mattress — Local services in Laguna Niguel

I find it necessary to share my recent frustrating experience with Ortho Mattress and their warranty service, in the hopes that others can make a more informed decision before purchasing from this company.

I bought a mattress and bed frame from Ortho Mattress and, unfortunately, the bed frame broke within the warranty period. Naturally, I contacted the company for a resolution, but was taken aback when I was charged $60 for an inspection of the faulty frame. A cost I was never informed of and one I believed would be covered under the warranty.

The disappointment continued as I was later notified that I would be required to pay an additional $99.99 for the delivery and installation of the repair part. I was stunned. I had naively thought that the purpose of a warranty was to safeguard customers from such unforeseen costs.

These charges feel like hidden traps, strategically placed to extract more money from customers post-sale. I have been left feeling scammed and disregarded as a customer.

The sum of my experience is this: I am essentially being asked to pay again for a product that should have been built to last in the first place. This so-called warranty seems to be a ruse rather than a service intended to protect the consumer.

I urge anyone considering a purchase from Ortho Mattress to be aware of these potential hidden costs. It is my belief that there are other mattress companies out there that offer not only high-quality products but also genuinely care about their customers and uphold the true meaning of a product warranty.

Sadly, I cannot recommend Ortho Mattress. The initial quality of the mattress was satisfactory, but the after-sale service has been nothing short of disappointing. This experience has left me with a sense of regret and I hope that my review can help prevent similar experiences for others.

Ortho Mattress, I sincerely implore you to reconsider your warranty terms and the manner in which you handle post-sale service. A good product is not just about comfort and durability, it's about customer...

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My wife and I have been looking for a new mattress for a while now and came across the Ortho Matress in Laguna Niguel while we were out shopping. I researched mattresses on Reddit and Google, but still didn't really know the difference. Our sales rep Ro was amazing! She let us try the whole store and explained the difference between traditional, latex, memory foam, and hybrid matress. I probably spent 2 hours there asking questions and Ro was patient and didn't get annoyed at all. We ended up getting a Elgin latex matress along with the latex pillow. They had the no sales tax special whiched saved us a few hundred dollars as well. Definitely will come back when we get a new mattress...