Tropical Smoothie Cafe — Restaurant in Virginia

The store is clean, while it is being affected by the pandemic, which means there are tables pushed to the sides with chairs inverted on them, constantly giving the impression that you have arrived at closing time. The main draw is of course smoothies and there's a good selection, with the ability to add ingredients so that they are tailored to your needs This is most easily done on their app, but can also be done on their webpage. Calories are clearly listed, but in my experience it's wise to be conscious that while a smoothie is a better alternative to say, a milkshake, it's something you should carefully integrate into your diet. Ordering ahead on the website or app is great with one caveat that I have encountered. Take care to ensure that you are ordering from the correct location. I was unaware that I was near a store on the Prince William parkway out near the government center when I opened the app, I drove into Dale City and ordered my smoothie once I was closer to the store there. As I was nearing the area traffic picked up, so I clicked on the directions option, to see if I could go around the heavy traffic. That's the when I realized that I had ordered from the wrong cafe. I immediately pulled over and attempted to cancel the order, and the app instructed me to call the store. I called the store several times and got a recorded message telling me to come to the store or order online. I then went to the store I meant order from and while the employees were sympathetic, they were unable to help in any way. So, this location is about what you would expect. It's a...

Was waiting in line for a few minutiae nobody acknowledged me a boy with bleach blonde hair was just talking with a boy in the back as they both look at me not saying anything continue to talk and not say anything to me. Another customer came in behind me also waiting and still nobody came up to us. Finally when someone came up I got my drink from my online order, went to my car to try it and there was so much ice I couldn’t even use the straw. Was going to go back inside to ask to remake but they locked the doors at 7:50. I understand they close at 8 but locking the doors that early and giving bad customer service.

The very next day the manager Josh reached out to me with this concern and apologize to me, also mentioned he was going to give a refund to my account and also offered me to come back for a free smoothie. He was very polite and apologetic and told me he was going to be talking to the staff members to make sure this does not happen in the future. I went back to get my remake of my smoothie it was made perfectly and I appreciate them reaching out...

The people were very rude. I made it very clear that I'm extremely allergic to cilantro and asked if anything I was getting was made with cilantro. They assured me that they would make my wrap fresh, without cilantro. They brought up the guy that would be making mine and told him. Once I got it, there was tons of cilantro in it. I brought it up and asked for the cool and asked him if he made it without cilantro and he said yes so I started pulling out the huge leaves to show him. They made me feel very bad about it. They wouldn't have found it funny if I was on the floor unable to breathe. Please people, take allergies seriously. One bite and I would be in the hospital and they would have had a lawsuit on...