Lake Stevens Vision Clinic — Local services in Lake Stevens

I'd like to start by saying I rarely leave Google reviews, especially ones that are negative, but I felt this should be shared. The receptionist was rude. I called because we would be late, which was my bad. I arrived before the time she said "I had to be there or my appointment would be cancelled." The receptionist continued to bring up the fact that I was late to the tech. Loud enough for me to hear it. "They will just have to wait because they were LATE. and "You'll have to bounce between patients because they were LATE!" I finally had to say something to her because it was so incredibly rude. I know I was late, I called, and I was waiting patiently, and there wasn't an issue. Then- they didn't even have his contact prescription ordered; they fitted him with something off the shelf. When my son said they were blurry and he couldn't see, the doctor just said, "That's how they are, and if he doesn't mind the blurry vision, he can keep the contacts." I was like, what? Why would someone want blurrier vision? Come to find out because he has astigmatism, contacts might not be a great choice for him at his age (he is only 12). But instead of letting me know that in advance when I scheduled his contact fitting, they just let me go ahead and do it. Probably so they could collect the $150.00. I was told they would call with a follow-up in 3-5 days; after a week of not hearing anything, I called them. They didn't answer, so I left a message. The receptionist called back and left me a less-than-friendly message. She mentioned they were short-staffed and that's why I didn't get a call back. That is when she mentioned contacts aren't a great option for kids with astigmatism. AFTER I already paid...So I called back- again got VM, and that's when I said that I felt extra ripped off, knowing they knew that it wasn't a great option for my kid and still letting me schedule and pay for the extra appointment. I said I would take my prescription and get glasses elsewhere. I never got an additional call back to try and make it right. NO STARS. The only positive thing I can say is that the young man who is the tech is AWESOME. He...

Saw temporary doctor while regular was out of town. Prescription I got was inadequate. I went to the location where they were made and they double checked to be sure they were made correctly. After determining the lenses matched the prescription I was told I needed to get a re-exam. I went to LSVC and two of the staff re-verified the lenses were made according to the prescription.

However, then they argued with me trying to say there was nothing wrong with the prescription. I tried to reason with them. Clearly something had to be wrong with the prescription if the glasses were ground to the prescription and I still couldn't see to read in them. They tried to make it a case of this type of lens vs. that type of lens.

I have a high school friend out of state who is an eye doctor. I got in touch with her and she basically told me what they were saying was a load of hooey. I had to go in three times before they'd agree to reexamine my eyes. I finally went in for an independent exam out of insurance because I no longer trusted them. Surprise surprise their exam said my eyes were what the previous doctor at their clinic diagnosed but the independent exam showed I needed just a wee bit more strength in the reading section.

It took almost three months to sort this mess out and get glasses that were ground to the proper prescription. I won't be using them again. My Boeing insurance and I will go back to the Shoreline Costco optical department for all our...

If I could, I would give them negative stars. I went there twice. The first time, they overcorrected my glasses prescription, which made me feel dizzy. The second time, they lowered the prescription, but I still couldn’t see clearly. Then, not long after, I received a bill saying I had been diagnosed with amblyopia. However, after that second visit, no one reviewed the test results with me, and no one explained what amblyopia is or whether there’s any way to treat it. When I called them, they told me that since amblyopia was documented in the record, it was not their fault — I still had to pay the bill. They said if I had questions, I should take it up with my insurance company. : (

This year, I switched to a new clinic, and the new eye doctor told me my eyes are completely fine. He simply added astigmatism correction to my prescription, and now I can see clearly. I’m so glad I changed...