My friend and I were visiting Chicago for work and decided to take an Aerial Yoga class while in town. We arrived at the facility five minutes before our scheduled start time, only to be told that we could not be accommodated because we hadn’t arrived ten minutes early. While we understand the importance of punctuality, we were still within our scheduled time frame.
What was most upsetting, however, was the trainer’s immediate rudeness and complete lack of professionalism. From the moment we arrived, her tone and attitude were unnecessarily hostile, making the interaction uncomfortable and unwelcoming.
We attempted to contact the business using multiple numbers to express our concerns, but no one responded. This entire experience was extremely disappointing, and we hope the business takes this feedback seriously and reflects on how customers are treated, especially those visiting from out of town. We are now out of $60 all over a 5 minute...
Read moreI had a terrible experience with Air Fitness Lakeview. My friends and I went there for a bachelorette party, but locating the venue was incredibly difficult. We tried calling more than ten times, left four voicemails, and sent two emails, but didn't get any response until two days later. When I finally spoke to Erin, she was extremely rude, insisting that the confusion was our fault. I politely asked for a class credit for future use, but her response was condescending and unhelpful. Their communication throughout this ordeal was atrocious. I strongly advise avoiding this place...
Read moreI waited so long to try aerial because I walked by and thought everyone in there would be fancy and skinny and have a strong core and I wouldn’t fit in. But, I decided to take the plunge and try it a while back. I am so so so glad I did. What an amazing workout. Everything you do works your entire body. I am so much stronger. I can hold planks, too, now! The teachers are great and I especially love Erin’s classes. She’s so exceptionally sweet and accommodating. I hope you give it a try… you...
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