Rosehill Cemetery — Local services in Lake View Township

I visited Rose Hill on Friday, June 14, 2019, in order to complete a future arrangement for a relative, and want to most highly praise the work of Julie Moore, Julio and Erica. Julie kindly, patiently and expertly helped me make plans on the phone in the course of several conversations over many weeks. Incredibly, she always instantly remembered everything we'd previously discussed, and could not have been more generous with her knowledge and counsel. On Friday, again, Julie was as kind, patient, generous and good-natured as a person could be, as we completed the contracts. In the midst of everything, Julie researched the locations at the cemetery of some other relatives I wished to visit, even though this task ordinarily would have fallen to someone else and might have taken hours to complete! In the course of completing the contracts, we ran into a trivial computer glitch which the software wouldn't permit Julie to overcome--but Erica, the office manager, most graciously dropped everything to come and help resolve the difficulty. Like Julie, Erica was as kindly, warm and good-natured as can be. Late in the afternoon, the Mausoleum was about to close, yet Julie drove me there across the grounds and arranged for Julio, a Rose Hill employee for 20 years and a most agreeable, warm and friendly gentleman, to accompany me to several widely separated sites in the enormous mausoleum. Julio led me around and was wonderfully helpful to me, making a special, long trip to collect water for a niche-side vase, and sharing light from his phone to make photos possible in a dark room. Although it was time for Julio to lock up and to leave for the day, he kindly and happily drove me to the outdoor grave site of two other relatives and helped me find their graves. Julio even apologized for not having tools with him to set one of the more-than-sixty-years-old headstones in more perfect alignment with the other! Then Julio agreed to take me to the brand new Garden of Serenity where I had just purchased space, patiently helped me explore the garden and waited as I took photos. And then, after all, Julio went out of his way to drive me to the most convenient exit from the cemetery! I couldn't have been offered more wonderful courtesies than I received Friday afternoon at Rose Hill. The visit was extremely satisfying to me, with many pleasures, and my pride that seven of my very closest relatives are resting there, with another just now having planned to follow them, was refreshed and renewed. My great thanks to Julie,...

Rosehill Cemetery in Chicago is a beautiful cemetery, and it is the site of where my ancestors and their families are interred. It makes sense they choose this as their final resting place back in the day. My family and I discovered that our ancestors graves were unmarked, and we wanted to mark the six graves in our family plot. We reached out to Rosehill, and they were very kind at first about us wanting to do this. We were following the guidelines of what we had to do, and it was going great. We said we didn't want anything fancy, just something that would mark their graves. For a simple 24x12 cheapest color gray flat marker, Rosehill quoted us $2,500, plus an install fee of $1,000. First of all, the price of $2,500 is ridiculous, as when I contacted other monument companies in the area they quoted me only $750, or $1,000 for the same marker. So after we had to scrap that idea, we found some nice markers that we could get, and since I know how to install headstones, I asked Rosehill if I could please install the small markers myself, as I know how to do it properly, and they could even come out and watch me install them. I explained my process of how I did it which is in line with every monument company, I said it was the last chance to mark our ancestors graves, and we would greatly appreciate it, as we did not want to spend $15,000 on small markers and $6,000 worth of install fees just to get and install six small flat stones. The manager reviewed our case, and still denied us after my experience in the area, and what I was willing to do. Their excuses were "this is a very historic, old cemetery, and we don't want to mess anything up. If you want to do this you have to expect it to be very expensive, there's nothing you can do about it." What I got from Rosehill was great service, until it came to pricing. Rosehill, while a beautiful and historic cemetery, in my opinion has lost its values, and has lost helping people in need. The costs were way overpriced and I believe frankly they were trying to rip us off. If you plan on being buried at Rosehill, make sure you know you are going to spend an asinine amount on a headstone, even in going somewhere else for a headstone as they will still charge that monument company an install fee for installing a stone in their cemetery. The service will be great, but they will rob you blind.

You notice that the manager, Steven, has responded to every other review except this one because I proved them wrong, and exposed them for their schemes. Rosehill should be ashamed...

We are so lucky to have this cemetery in the neighborhood. I come here frequently to stroll and enjoy some fresh air, walking among the gravestones and learning the names, thinking about the stories behind them, and admiring some of the very ornate mausoleum and monuments. I have taken a tour with Adam from Mysterious Chicago and enjoyed his wealth of knowledge about so many of the people buried at Rosehill -- it really puts into perspective that, behind (or under, I suppose) each stone there was a person with a full life, however long or short it may have been. Before we took the tour a representative from the cemetery came out and gave us some information, as well, and he was very friendly and welcoming. At a time when these large, old cemeteries aren't always maintained well, you can tell that they still try to keep Rosehill up. Now that the weather is getting warmer, I look forward to many more strolls through Rosehill in the months ahead. It's so large that you can almost never see all of it, and on the best days you run into the herd of deer. I do wish they would stay open a little later for a stroll on late summer nights, but I understand the staff wants to get home, too. I highly suggest taking the time to visit and learn about some of the historic and interesting figures...